Adding text automatically in Mailto response

[Lynette Sandlin]

Does anyone have a way to add text to automatically populate the body of a mailto response? I want our change approval responses (clicking on ${mailto:mailto.approval}) to populate the email it brings up with the word Approved in the body. Our users are confused when looking at the Activities because they see an email response with nothing but a watermark. We want the response to populate the Activities since rejection should have reasons added.

Hopefully I have explained this clearly enough - I wasn't able to find anything already posted but I may be using wrong wording. Thanks for any help or suggestions you can provide!

[Chuck Tomasi]

Yes, you can do this. You will need to modify the mailto.approval template to look something   more like this:

mailto:address@service-now.com?subject=Approve:xxxx&body=Approve%20this%20request.

html - mailto link multiple body lines - Stack Overflow

[Lynette Sandlin · Accepted solution]

Thank you for the quick response. It did lead to the correct answer which is that I just need to add Approve to the mailto:approval message field.

[Chuck Tomasi]

Ah, I forgot the template has a message (palm on forehead.)

Glad you found your answer.

[Nicholas3]

Thank you!