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Adding the "Add to Visual Task Board" in the Service Operation Workspace

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markmilkere
Tera Contributor

‎02-18-2025 07:24 AM

Hello everyone!

 

I am wondering how I can add a button in the drop-down menu to the Service Operation Workspace that allows me to add an incident or User Request to a Visual Task Board of my choosing. 

 

markmilkere_0-1739892185006.png

 

Thank you for your help!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-18-2025 07:50 AM

Hi @markmilkere 

 

Yes, you can add it, but it will be considered a customization. However, you can leverage the code from the out-of-the-box (OOTB) UI action and modify it to make it suitable for WS tasks.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-18-2025 07:50 AM

Hi @markmilkere 

 

Yes, you can add it, but it will be considered a customization. However, you can leverage the code from the out-of-the-box (OOTB) UI action and modify it to make it suitable for WS tasks.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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