Adding users to watchlist on sc_task and inc table through task table

[Kishan_]

Hey folks,

I've been trying to add users to the watchlist on Inc and sc_task form based on the assignment group, but it either works on INC table or none. tried adding using task table but didn't seem to help. Tried a couple of ways through after business rule.

Any suggestion on how to got about?

Thanks

[Riya Verma]

Hi @Kishan_ ,

Hope you are doing great.

1. Create an "After Business Rule" on both the Incident (INC) and Task (sc_task) tables.
2. Implement the business rule script referencing below script:
   

(function executeRule(current, previous) {
    if (current.assignment_group) {
        var assignmentGroup = current.assignment_group;

        var userGr = new GlideRecord('sys_user');
        userGr.addQuery('assignment_group', assignmentGroup);
        userGr.query();

        while (userGr.next()) {
            current.watch_list.add(userGr.getValue('sys_id'));
        }
    }
})(current, previous);

[Kishan_]

Hi Riya, 

Sorry for the late reply.

It is working but I would like to have inly a specific set of users added to the watchlist. These users may or may not be part of the same assignment group.

[Ankur Bawiskar]

@Kishan_ 

please share your script and if you are using BR then share BR configuration screenshots as well.

[Kishan_]

Hi Ankur, 

Will update the BR and try. Then will share the details. 

Thanks