Additional comments notification on Request
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07-03-2025 12:24 AM
I have a requirement to configure Request notification where whom to send condition is as below
Requested For
Opened By
Watch List
If the Request is awaiting approval, then also send to the RITM's Assigned To. If the Assigned To is empty, then send to all members of the RITM's assignment group.
If the Request is Approved, then send to all Open SCTASKs Assigned To. If Assigned To is empty, send to all Open SCTASKs Assignment Group members.
i have achieved above requirement with notification condition and configured it in 4 copy notification 2 on RITM table and 2 on SC task table
I need to configure if additional comments are added by anyone like assigned to person or requested for or opened by they should not receive notification email.
Kindly let me know how can i achieve this.
Thanks in advance,
Priya
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07-03-2025 12:37 AM
Uncheck 'send to event creator' on the notification. Then the person triggering the notification won't receive it.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-03-2025 12:50 AM
should i create any BR for the same?
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07-03-2025 12:47 AM
Hello @Priya V M, can you uncheck send to event creator under who will receive tab and try?
Regards,
Nishant
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07-03-2025 12:58 AM
Do what @Mark Manders mentioned on notification level
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader