Additional comments notification on Request

Priya V M
Tera Contributor

 I have a requirement to configure Request notification where whom to send condition is as below 
Requested For
Opened By
Watch List

If the Request is awaiting approval, then also send to the RITM's Assigned To. If the Assigned To is empty, then send to all members of the RITM's assignment group.


If the Request is Approved, then send to all Open SCTASKs Assigned To. If Assigned To is empty, send to all Open SCTASKs Assignment Group members.

 

i have achieved above requirement with notification condition and configured it in 4 copy notification 2 on RITM table and 2 on SC task table

I need to configure if additional comments are added by anyone like assigned to person or requested for or opened by they should not receive notification email.
Kindly let me know how can i achieve this.

 

Thanks in advance,

Priya

8 REPLIES 8

Priya V M
Tera Contributor

i have already unchecked. i need to fire event in the notification but i cannot add additional comment "changes" operator as well if i add event to uncheck send to event creator

You don't need an event. It also works on the conditions and then doesn't send it to the person that triggered the notification. 'Event' doesn't relate to events in the way you think, in this case.


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Mark

Okay but as i checked if i have to uncheck send to event creator then i need an event. 
could you please suggest any other solution if there is any?

 

No, again, you don't need an event to uncheck event creator. You can just create your notification with the conditions and uncheck the 'send to event creator'. Whoever triggers the notification (like through adding comments) does not get the email. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark