Adhoc Approvers on Knowledge

nksrapn
Tera Contributor

‎07-19-2023 10:05 PM

I have a requirement to add Adhoc Approvers on knowledge approvers, but I am facing issues with "Edit" button on approvers tab, omit edit button is unchecked still edit button is not visible,can anyone help me on this?

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎07-20-2023 01:07 AM - edited ‎07-20-2023 01:13 AM

Hello @nksrapn 

from the approvers related list, you can go Configure -> List Control

Here you can select "Enable Edit" in the top right. You can also untick "omit new".

check if there is any script condition, edit roles which omits edit button.

RaviChandra_K_2-1689840280387.png

 

RaviChandra_K_0-1689840149004.png

 

 

you can also refer: https://www.youtube.com/watch?v=VfI35EnOSeE&t=52s

Please hit the thumb and Mark as correct based on Impact!!

 

Kind Regards,

Ravi Chandra.

 

How to enable Edit Button on a related list in ServiceNow
How to enable Edit Button on a related list in ServiceNow
youtube.com/watch?v=VfI35EnOSeE&t=52s
This was a question asked on my YouTube channel. This is a quick video to understand how can we enable edit button and limit it to users based on roles. ----------------------------------------------------------------------------------------------------- How to create Reports in ServiceNow ...
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nksrapn
Tera Contributor
In response to Ravi Chandra_K

‎07-20-2023 02:57 AM

This will not work is because it is not a Related List but a "Relationship":
The record will have a name such as "REL:xxxxxx" where "xxxxx" is a sys_id of the related list. This determines that this is actually a Relationship, and relationships will not get the edit button when you click the Enable Edit button from List control.

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