Admin is unable to delete forum users from groups

Aditya1204
Tera Contributor

‎03-19-2024 12:13 AM

One of our service now admin . She is not able to delete forum users from the group.

She still has sn_forum_admin , sn_communities_admin roles. 

In that form. She is not having delete button option. Only update option is there.

Before Vancouver upgrade. She was able to delete.

 

I would appreciate yours assistance.

Thanks 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Aditya1204

‎03-19-2024 10:09 AM

Ohh... then mate, only one solution left, create a new user as similar to correct user and de-active the old user. 

 

May be last point, is same user able to delete the user in lower instance or upper instance?

 

Bcz with experience, these issue to find cause take more time then the fix. 

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Dr. Atul G. - Learn N Grow Together
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Mark Manders
Mega Patron
In response to Aditya1204

‎03-20-2024 05:06 AM

Your 'almost same' should guide you to the solution. What is the exact difference, if it's not exactly the same?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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