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Unable to add group member to group

Naveenkumap7698
Mega Contributor

while adding the group member, system is throwing 
Job to add or remove role(s) from user(s) of group has been queued?
why?

6 REPLIES 6

GlideFather
Tera Patron

Hi @Naveenkumap7698,

 

can you also show the error? 

 

Also, what role do you have? Does it happen for all (or more) groups or just this?

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zynsn
Tera Expert

I am getting this issue too, it's only happening in test instance. Prod and DEV is okay.

 

I have tried setting this sys_property to false glide.ui.schedule_slushbucket_save_for_group_roles to see any message.

 

And the message I get when trying to add a user to a group is "Error Message

Security users can only modify own security groups, changes not saved"
 
The issue was with the Security Incident Response application.  Update it to version 13.9.33 if you have that app installed. https://www.servicenow.com/docs/r/store-release-notes/store-secops-rn-sir.html

Skylar_Barth
ServiceNow Employee

Thank you very much for posting this. I was dealing with a similar issue in one of my environments.

Ethan Davies
Mega Sage

This is not an error, this expected behavior. The system will add the user to the group and ensure they inherit the appropriate rules through a background job that will now execute on your instance. This is by design, and to keep the action of adding and removing people, which will require database operations on more than one table, asynchronous, making it more performant from an instance performance perspective.