Advanced Work Assignment chat- edit message after they are sent

Michal Saar
Tera Contributor

‎12-20-2023 06:27 AM

Hello, is there any way to edit message that was sent on the Advanced Work Assignment chat? same like we have edit option on Teams, Whatsapp...

Thanks!

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2 REPLIES 2

Danish Bhairag2
Tera Sage
Tera Sage

‎12-20-2023 06:33 AM

Hi @Michal Saar ,

 

I don't believe for now this functionality exist of editing the messages for agent chat.

 

Thanks,

Danish

 

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Marcos Kassak
Kilo Sage
Kilo Sage

‎12-20-2023 06:36 AM

Hi @Michal Saar,

 

As per my current searches, there is no such option. But you can submit this idea and it can be implemented in the next versions if approved:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156757

 

If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

 

--

 

Kind regards,


Marcos Kassak
Solution Consultant  🎯

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