Agent Assist for change request in SOW view - Search Action Configuration (Button) is not working.

AnilPathi
Tera Contributor

We have created the 'Link to Change' Search Action Configuration for Agent Assist for change requests. The button is displayed as expected; however, when we click on it, nothing happens. The expected behavior is that when we click on the 'Link to Change' button for the selected incident, the incident should be linked to the change request.Screenshot 2025-04-07 142003.png

Can anyone please help us in fixing in above issue.

1 REPLY 1

Community Alums
Not applicable

HI @AnilPathi ,

Can you share the script and add the screenshot of where/how did you configure?