Agent Workspace: Auto Refresh Lists/Landing Page?

[JP-ODU]

Trying to roll out Agent Workspace and I'm told a major impediment is that student workers cannot be relied upon to refresh the lists on the landing page. I see the Refresh list button, but is there a way to automatically force this periodically, or upon the addition of a new item to the list?

[JP-ODU]

So, I still have Help Desk users saying they can't adopt Agent Workspace unless the refresh is automatic...

As a workaround, what about forcing a refresh of the entire landing page, not just the lists? 

I was able to find a refresh interval setting in the UX Macroponent Definition of my Help Desk landing page (screenshot, below). Any change I can just add a "300," here, to auto refresh the entire landing page every 5 minutes? Somewhere else?

[Maik Skoddow]

Hi,

if this really works, it would be great solution! The challange is now to find all OOTB pages / components, that offer lists and set the identified parameter.

[JP-ODU]

Unfortunately, my attempt to define the refresh interval in the UX Macroponent Definition of the landing page has no effect. Darn, I was really hoping that was the answer

If anyone knows of how to force periodic automatic refresh of an entire Agent Workspace landing page, I'd really appreciate it

Screenshot: my current attempt to just set the refresh interval to "300" (doesn't work)

[Vincent Miedema]

Information has become a little more clear in the Quebec docs, I think. Sadly no auto-refresh yet. Only in the background.

Which is what the "refreshInterval" in the UX Macroponent Definition is for. It's set in minutes. In my tests on a Quebec PDI, it didn't actually refresh in the background however.

Set up supplied landing pages in workspace | ServiceNow Docs

Refresh Interval

Number of minutes before the values of this component refresh. The interval begins when an agent navigates away from a landing page and ends when they come back to the landing page. Note: There is no auto-refresh, but an agent can click the browser's refresh button at any time.

And an example of settings per component in the UI Builder:

Bar visualizations | ServiceNow Docs

Data update settings

Background refresh interval (minutes) — Shows how often, in minutes, the landing page refreshes the visualization if you have navigated away from it.

[Kenneth Jones]

See if this video gives you what you need.

https://www.youtube.com/watch?v=TiQIi9hLVug