Hi Experts, I am manually converting business services to application service by UI action "Convert to Application Service" button. After I click that button it creates a record in Calculated Application Service table then I am using relationship edi...
Hi All, User wants to have ticket where he has put comments on or has requested for. Requested for part I can work out but not sure on how to get the comments part. Please help.
Hi everyone, I want to get all the duplicate names (same name for two or more records) for script includes. Like in an instance if there are 5403 script includes (active ones), then I want to know all the duplicate names of the script includes. Can...
I have a requirement in which a field in MRVS should only be visible in RITM and not in Service catalog view. I have to stop the submission of the RITM form if the field is empty. I have tried making the field mandatory in RITM view but it does not w...
If the short description filed contains the name of CI, the business rule will automatically enter that CI into the incidents form, can you guide me script on this we have total 472 incidents CI exist. while creating incident we will enter CI name ...
Hi All, Basically , we have different group of managers for different KB, so we created individual groups for different KB's and add the members that group and assign a role to group, So now how can i add that whole group to that knowledge base mana...
Hi community, i'm working to automated tests for my business unit with ATF (Automated Test Framework) here is a scenario i tried to implement: - Impersonate one business profile -open a new form on customer service management table (sn_customerservic...
I wat to save the data into a particular formate i want to get the data and update in the file where ever i want code i have : var ritmSysId = current.sys_id; var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(ritmSy...
Hello SN Team, I really need some help with integrating Teams with Virtual Agent. I connected the virtual agent in Teams with my servicenow instance and the OAuth registry was already there so I didn't need to do that. When I look at the application...
I have the following situation: All users with a certain role can change the state of the request after it is closed.The user double-clicks on the state when the table records are listed, as shown in the image below and changes it. I would like to...
We want to restrict viewing tickets that are assigned to our legal team (by other groups in servicenow). I need the Legal team and the users who are in requested_by or opened_by fields to only be able to view their tickets. I have created a field and...
Rome | CSM instance I have a couple inbound email actions that are creating incidents when users reply to the notifications. How do I stop this? Also, when I go to System Properties > Email Properties there is NO Ignore inbound email if the subject...
Hi, on the interactions table, I added a field to the form called "Topic" , that references the sys_cb_topic table. When there is a conversation on the virtual agent it creates the interaction incident but the topics field is not updating in real tim...
Hello Experts, I need help in below script; arr = ['sysid,'sysid']; I want to create a for loop and get each sysid to be passed in a gliderecord and add each value as part of encodeded query as well, Need help in building it
Hi, I am trying to setup two date fields which have onChange client scripts to add validation 'Needed From' has a client script which makes sure the date cannot be set in the past and is working. 'Needed until' uses the script below and should che...
