Hi I have to make comments mandatory while approval request is rejetced and added comments should be added in approval record. Here my approval info widget code: HTML: <div ng-if="c.data.isValid" class="panel panel-{{::c.options.color}} b"> <div ...
Hi we are not implementing sending emails via Servicenow in my organization. We are everytime using Outlook to send an update to the caller or user. What can be the hardships if we migrate to servicenow from Outlook ? I know it's not so technical but...
Hello, I have to create a workflow for adding user to group or remove user from group automatically after approving RITM and task will create after adding the user to group or remove from group, Based on selection of Add or Remove choice list in the...
Hi all, I'm trying to figure out how to generate an email notification from a Catalog Task Approval. The screenshot showing the trigger I'm using isn't working. Approval for > Catalog Task > Request Item > Item is what I'm dot-walking to for the tirg...
Guys , I have one list collector variable named 'user' which is referred to sys_user table . Now requirement is to show count of users selected in one variable named 'count' which is a simple text field.. Please help
I am trying to develop a report to calculate the sum of a field which is created as a string field. When I tried to create a report it doesn't give me an option to select this field. IS there any other way to accomplish this?
In a problem ticket if it is in assess state can it be directly moved to closed state.
How do I know the Impersonate person details on my profile? Let me know what configuration or setting needs to enable?
Hi Guys, I have impersonated a user and went to My Profile module and clicked on New of Delegates tab to add another user to delegate as the user I impersonated is going for vacation. I checked this in UAT instance but approvals are not getting trigg...
I am working on a incident Servicenow-Servicenow ebonding. When i am trying to send the attachment from one instance to other i am getting error in the resonse code-"{"error":{"detail":null,"message":"Missing parameter: table_name"},"status":"failure...
Hi All, I am creating records dynamically in alm_asset table via run script activity in workflow. Whenever a record is created i need to set unique value to both "Asset Tag" field and "Serial Number" field. Can anyone help how can we achieve this wit...
Is there any way to create some variables in two columns wide and some 1column wide in same variable set. For example if we have 10 variables in one variable set. I want 6 of them layout should be 2 columns wide, alternative side and 4 will 1 column...
Hi All, Need to remove a user from specific group if users not logged in 3o days. Ex : I have group called ( ITSM_Group ) in that group we have multiple users, If any user not logged in more than 30days we need to remove the user from the group. Pl...
So I have a employee who forwarded an email to the Service Desk that created an Incident. The only problem was that PIP was contained within the email. So, that email was included in the activity stream The technician assigned to the ticket gets an...
Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group. I have written br its not working.Please guide me in this. var gr = new GlideRecord('sc_task'); gr.query(); if (...
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