Create incident by clicking on QR code
Hi All, Could you please let me know how to Create incident by clicking on QR code. Thanks, Priyanka
Forum Posts
How can I set an user to never locks
Hello Team,I need to know how I can set an user in servicenow to a value that never locks, its because this user is implemented in a web service and when is its locked the services can not be consumed by final users. So I need to set it to that value...
Resolved! how to add a variable set to multiple catalog items using a script ?
Hi All, i have a variable set called "dealer number vs" and inside that we have a variable "Dealer Number" and i want to add this variable set to 500+ catalog items , how to perform this. definately i need to run a fix script , can you please suggest...
Background Script to remove duplicate records from Location table
Hi Community, We have requirement to update duplicate location reference records with original Location and remove the existing duplicate records from Location table since there no unique field available on the location table is it possible to find d...
Adding a field to problem form which is available on incident form
Hi Team, I have one requirement to add a field which is currently available in incident form to add in problem form. That is a field named 'Abc' currently available in incident form. I need to add the field 'Abc' to problem form. Could any one please...
Integration giving 400 error , when i trigger it
Hi All, I have a Business rule from where i am triggering this integartion it is in a "XYZ" scope. and my rest message is in Global scope ,v i have changed the setting to All scope This is giving me error. 400 try { requestBody = { ...
How to send the notification with all the populated data in the requested item
Hello Everyone, I have a requirement where I need to send the notification via mail script with all the data in the requested item. Can anyone help me in achieving this.
Auto-generating Requests from emails
Is anyone auto-generating requests based on the content of an incoming email? We have a generic email address that we would like to forward to Service Now and auto-generate requests. Sounds simple enough, so I was hoping someone had already implement...
Resolved! service now -Vitual Agent Instance Access
Hi All, I am new to ServiceNow Community.I recently started learning information about Service Now Virtual Agent Topics. Could someone help me understand how can I create/access Service Now Virtual Designer instance? I would like to do some hands on ...
Articlebody is missing in some of the knowledge article in Self service portal
Hi guys, As we are facing the issue related to the knowledge article body is missing for some of the article in Self service portal. we are using GBP instance as we have recently upgraded to San Diego version can anyone help me where I can able to se...
How are new assessment instances created in the asmt_assessment_instance table?
How are new assessment instances created in the asmt_assessment_instance table?
Resolved! How to integrate outlook calendar with change management
Hi Folks,Is it possible to integrate Service now changes with Calendar, so that it will reflect as a meeting in calendar of particular group who has to implement the change(Assignment group).Regards,Damini Tyagi
Received emails are not showing in incident activity stream
Hi, We have CSM activated and the majority of our communication runs through CSM cases, but we have a few monitoring systems that currently are integrated via email, i.e. an incident opens if a customer's CheckMK monitoring system sends an email to t...
How to map a boolean type field in scripted REST API?
Hi, For Vendor data import I am doing integration using Scripted REST API. The requirement here is: The field "primary contact" is a boolean type (True/False check box), which is not maintained in third party. Third party is able to send Y/N only. Fo...
How to stop email notification for a catalog item when RITM is closed complete notifications is triggering from sc_req table notification?
Hi Can anyone help me with the solution of ' stopping an email for a catalog item' when the RITM is closed, notification is getting triggered from sc_ req table, iam not able to select the name of the catalog item in the conditions? Can anyone help ...
