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Resolved! How do I establish State Flow for a new Custom Task table?

Hi, We have some custom apps that were developed using the Service Management Application Designer and had State Flow configured as part of that tool however the Designer has since been deprecated. How do I establish State Flow for a new custom task ...

John Kelly by Tera Guru
  • 1889 Views
  • 6 replies
  • 0 helpfuls

Assignment group based on Configuration item

Assignment group field should display(shouldn't assign directly instead it should allow us to choose) all the related assignment groups based on the Configuration item chosen. for example: If we choose CI from database, Assignment group field should ...

Resolved! How to keep link to Knowledge Article if versioning is active

We have versioning active in our Knowledge database, and it appears when you update the KB the URL changes. I have a requirement to make like "table of contents" document which would need to link to other various articles, but would need to then trac...

carlav by Kilo Guru
  • 1364 Views
  • 2 replies
  • 1 helpfuls

Resolved! Can Business Stakeholder licensees add comments to Incidents?

We are looking to have business stakeholders be able to contribute by adding comments on some incidents. It seems like this is supposed to be allowed, as business_stakeholder includes a specific sn_incidents_comments_write role, which is used in an i...

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Explaination about Watchlist field

Hi every one,I use the business rule to automically add email (abc@mai.com) to watch list. Unfortunately, there is existing user with the userID same as this email (abc@mai.com). The system automically add this user to watch list, which I don't want....

Long Duong by Kilo Sage
  • 643 Views
  • 1 replies
  • 0 helpfuls