How I can copy worknotes from Incident → Child Incidents and Incident Tasks
How I can copy worknotes from Incident → Child Incidents and Incident Tasks
Forum Posts
Storing and retrieving attachment file outside of servicenow
Hi So, I got this following challenge which requires me to attach a file to a form in SN but, store it outside of SN(I guess with API attachment). So, basically its not really attaching the file but only trigging a 3rd party app which enables me to ...
Resolved! How to get choice list value of a filed through Rest API.
Hi All, We have a custom table called u_email_client and here we have a filed called u_status. The requirement is whenever the insert is happening that time it should be set u_status choice list to Received(this Received choice list option is alrea...
Resolved! How to set UI Action Condition. To visible based on true/false condition
Hi All, my requirement is to hide UI action button based true/ false field . Please help me on this . I have written UI Action condition but its not working . Thanks, Suresh.
Resolved! REST API - Search for Change-Number/sys id with Task-Number
Hi all, I am currently trying to search for a change-number or change-sysID with an underlying task-Number of the change. I am trying this with GET Change, however I am not able to find the correct solution. curl "https://instance.servicenow.com/api/...
Resolved! Use only RITM and SCTask tables
Hello, OOTB three tables are used for Request module: REQ, RITM and SCTask. We would like to simplify that, because we don't need multiple RITM in a same REQ, so I want to suggest to use RITM and SCTask tables only. Is my approach good? Do you have a...
What is the difference between PDI and the formal instance?
What is the difference between PDI and the formal instance? After I try some features in PDI, I would like to upgrade to a formal version. What should I do? Does the data remian accessible in formal version?
Resolved! How to auto-populate Configuration Items based on the Business service selected in the Incident Form
Hi all, I would like to have my Configuration Items in my incident form show only those CI that are related to the Business service selected via CI Relationships or in other words show only those CI's as references that are the Child of the selected ...
Change requests status changes
Dear Community members, We are looking to get report/dashboard on tracking Change Request which had status changes. For example from "Asses" to "New". The requirement would be to see total number of changes who had status changes. Usually if Change R...
Resolved! How do I amend/change the dates and times that are incorrectly stated on their Incident list.
How do I amend/change the dates and times that are incorrectly stated on their Incident list. TQ
Resolved! Why some of change fields are getting readonly once standard change applied while creation?
Hello, I have custom standard template which we use and whenever we apply this template some of the fields are getting read only, this is not the case with Normal and Emergency. Also, It wasn't like that earlier, it used to work fine but from past fe...
Resolved! discovery/CI description field
where does Discovery pickup the description field. We setup discovery and are seeing descriptions on some servers and can't figure out where they come from. I would have assumed they came from AD but there is nothing in AD matching what SN is showi...
How to get the Catalog task form fields, variables, MVRS variables by using scripted REST API call
Hi Team, Can someone please help me. I am using Scripted REST API, GET method. Requirement: On the catalog task table(sc_task), passing the Catalog sys_id, Assignment group, if it matches from sc_task table. I need to get All the tasks information 1....
Call Subflow in BR
Hello Experts, I have created a subflow ,that i am calling in Script include through the below script.Please help me how to use(call) in the business Rule to fetch the output. Sample Script Include dl :function(inputs){ try{ var result=sn...
Resolved! Contextual search to run on HR Knowledge Base instead of all knowledge bases.
In one of the catalog items, I am displaying KB articles using contextual search based on the questions selected in a variable. I want the contextual search to run on HR Knowledge Base instead of all knowledge bases. How to achieve this?
