Agent Workspace Chat says "No Chat Agents Currently Available" in Madrid

[J_nos1]

Dear All,

I wanted to test the Agent Workspace Chat (Inbox) but couldn't make it work, it says "No Chat Agents Currently Available".

I have checked all the relevant Community posts and docs on ServiceNow and made all the changes.

My admin and ITIL user has the Chat group, also activated the Available presence state on Chat queue, but still the same.

I have no idea what is wrong or what is missing.

Can you please help?

Thanks.

[Deepika Wahi]

Hi All,

I was trying this feature but I am unable to capture chat from portal to agent workspace I have created agent chat group and admin is part of it but he is not able to see the chat and on consumer portal when a consumer is clicking live chat option message is no agent available. I have done the following configurations(snap shots below ). kindly help me with what is being missing here and why is it not working or how will it work.

Thanks 🙂 

[ccajohnson]

We noticed that if the Queue does not have a schedule assigned, this will happen. Once we assigned a Schedule to the record it seemed to work.