Agent Workspace Inbox - AWA- work item Alert sound?

[Viritha]

Hi,

We have implemented Chat with AWA with Agent Workspace. When an interaction or any work item (chat) hitting the inbox does not play a sound? How can we get an beep sound when an work item get into the inbox?

[Knaka]

I'm having an issue where our sounds just completely disappeared altogether in Paris.  Has anyone experienced a similar issue?