On our incident form we have a UI action named "Escalate." Is there a way to create a report to see who has clicked on that UI action button?The reason for the ask is trying to see which of our level 1 agents are clicking the escalate button. Wanting...
Hi I have requirements : there is a Custom table A and its extending to User table and then i want to check those users roles. Which is in Custom table and How many roles have each user. There is a possibility to repeat the user name in custom table...
Hello I'm trying to configure a change calendar using standard reporting. I'd like to show the full duration of each RFC, however "event to display" does not allow me to select an option which will show this. I can only select one specific date for t...
I need to set portals mandatory?
Hi Team, I want to display the variable in notification which is available on the catalog form, i will create the notification on sc_task table, before that Can anyone suggest the sample email script here. Assume variable name is "requestor". Thanks ...
We are trying to calculate total time duration in pending status
Trying to complete some labs and don't see the option for Module in the Idea section. I don't even see the option on this list either:
I cannot access the ast_contract table from a Business Rule for RITM. any idea why this happens? If you run a background script with the query the result is correct. Thanks, Victor
Hi , I wanted to make the assignment group field mandatory and also it should get auto filled . The selected Ci from incident is having relationship with a group and that group should be the assignment group of the incident . I have created an assign...
The CAB Module currently configures attendees for any CAB meeting by pulling in CAB Managers, CAB Delegates, CAB Board Members, and the 'assigned to' field for individual change requests. Please change this to include the 'Change Requester', 'Change ...
Hello, I have an after update BR script that inserts a record in a table or updates an existing record. For both scenarios, I have two different but similar messages that are in the BR. The problem is that the message is displayed and it doesn't di...
Hi, We have a custom Table[u_forum] and it has a Reference Field Problem which is Referring all the Problem Fields. Now we want to add 2 Problem Fields [Problem.Root Cause & Problem.Accountable] to the Available list of Custom Table while Personalizi...
Hi Team, I want to display the variable in notification which is available on the catalog form, i will create the notification on sc_task table, before that Can anyone suggest the sample email script here. Assume variable name is "end_date_time". Th...
There is already created Related Link present on Task SLA table. But I want to move this related link on my 'Case' [sn_custmonerservice] table. How to achieve this.Thanks
Hi Everyone, Can anyone give idea on, how the Closed change count and Unsuccessful change count fields are caculated on Standard Change Template form. (refer attached snapshot) The issue is these fields are showing wrong value. I found that there is ...
