Looking to revamp our Portal we realize that we need to keep in my end user experience for searching requestsCan anyone provide good examples of self service Portal and service Catalog category/sub structure?
Hi All,I need to add module in Service Operations Workspace same as we have in Agent workspace. In Agent workspace I can see all list modules by clicking on Configure Workspace but in Service Operations Workspace I do not see like this. Please help ...
Hi,I have a requirement to check uniqueness of field in a form and populate a error message as it should work in form and list as well. Requirement:There are two tables in which second table consist of one field called "id" which is referencing to i...
Hi all , i am trying to add custom button below case button in Standard Ticket Header widget. So this Standard Ticket Header is dependent on Case Ticket Action widget. how to customize these widgets.
Hey guys, I made a table that gets certain variables from a form once the form is submitted. The table is as follows: This table gets User Names, the RITMs and the Date variable from the form.I wanted to create a report with all three of these var...
Hi, I want to duplicate 1 record producer to re-use it for different purpose with different name, but when I click on copy button on record producer record, I am getting below error, I check one HI KB and the fields they are talking are set to false ...
Hi All,We have a custom field on the knowledge form called "Content Owner Group", If "Ownership Group" is from one of the specific groups( around 100 groups), I need to populate the Content Owner Group as "XYZ" group.I cannot use UI policy, Got som...
Hello , We have a MRVS , inside that we have 3 variables ( days: select box type, choices: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, All, Weekdays, Weekend) Requirement: suppose if I select days : Monday, Start time: 10:00 ,Stop...
Docs says this:State: ScheduledNo activities take place at Scheduled state. The change is fully approved for implementation and is only waiting for the Planned start date to be met. Once this occurs the change can be moved to Implement state using ...
Hi All,I need to make "Knowledge base" field on knowledge form to be editable for "knowledge manager" role users after the article is published.I found one system property, "Enable minor edits to a published article without creating a new version (gl...
Hi,We have set up a custom URL to access the ServiceNow instance. Since yesterday's custom URL is not working, it shows SSL certification is expired. I checked X.509 Certificates but couldn't find any expired certifications. Can anyone help me to f...
I need to create a new list view for my list. The whole right-click and then select list layout does not show up. Help
1. Is there a way to link an IMS record with an existing Incident/Service Request. Both IMS and ticket status is Active.Scenario: User visit Tech Lounge, an IMS created. Tech agent then found that user had an existing Incident ticket opened prior to ...
I have a select box field with multiple choices and based on that fields will be shown/hidden. After RITM is submitted, in the variables tab, all fields are visible including mandatory. I've checked the UI policies which looks good. Even I tried to h...
Hi All, We are creating a lot of record producers more than 300(for creating incidents) without including the category and sub category options. We don't want to let user to select category and sub category. Instead give search ability to return a si...
