ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Show initials of first name and last name in service portal

Hi All, I am new to Service Portal and I have never worked on it before.The requirement is- I have to 2 text box fields on the page- for eg- first name and last name. I have a Submit button below those fields.So when the user fills the first name as ...

Rose17 by Tera Contributor
  • 1043 Views
  • 5 replies
  • 0 helpfuls

Resolved! Can't create report on sys_email table

Why I cant create a report on the table sys_email? When I tried to create a new report, this table is not available. I am and admin user.

Paolo2 by Tera Contributor
  • 1844 Views
  • 3 replies
  • 2 helpfuls

Attachment is not visble in portal

Hello all, End user can not able to see the attachment while approving the request from service portal. The users who have ITIL license can able to see the attachment.  Now requirement is that end user also should able to see the attachment while app...

n_16 by Tera Contributor
  • 733 Views
  • 2 replies
  • 0 helpfuls

Resolved! check if roles from gliderecord output are in array

Hi guys, I need to check if the roles from a gliderecord output are inside my array. Example: var gr = new GlideRecord("sys_group_has_role");gr.addQuery("group", current.sys_id);gr.query();while (gr.next()) {     !!!CHECK if gr.role is inside my arr!...

JoaoV by Tera Expert
  • 1005 Views
  • 5 replies
  • 1 helpfuls

Not able to add members in a Group

Hi,  I created a group where I added a Manager and Secondary Group Managers and given both of them to itil role also.and when I impersonates with the Secondary Group Managers then I am not able add member to the Group. Please suggest.Thanks & Regards...

pradeep37 by Tera Contributor
  • 545 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cannot configure Related List Control

Hello all, I am not able to Edit default filter on a related list.  I am trying to perform this action right clicking on one of the column headers / field names in the related list > Configure > List Control.  Once I have performed that action, on th...

Step_1.PNG Step_2.png Step_3.png Step_4.png
lonesoac01 by Giga Guru
  • 1022 Views
  • 3 replies
  • 0 helpfuls

Resolved! How can I get external number value to the incident field (REST)

Hi, I'm working on REST API integration and I've created form and also Business rule for "Create Incident" process,but now I have to create also "update incident" process and here I have a problem. Cause I have a script and definitely something is no...

DIVI1_0-1667225559326.png
DIVI1 by Tera Expert
  • 952 Views
  • 10 replies
  • 1 helpfuls

Auto Closure the RITM -In case of no approval

Hi Experts,I have a requirement that is for Auto Closure the request -In case of no approval from Manager, send 1st reminder 5th day and 2nd reminder on 8th day - ticket auto close/cancel on 11th dayIn Flow designer there are 2 approval stages , 1st ...

Community Alums by Community Alums  
  • 857 Views
  • 4 replies
  • 1 helpfuls

Resolved! Need ''Incident Task'' on the incident form's Related list tab.

Can someone help me with this? I want to add "Incident Task" to the Related list on the incident form, but when I tried to add it, I couldn't. It is configured in a slush bucket, but it isn't showing up on the incident form's Related List tab.

Nithin by Tera Contributor
  • 941 Views
  • 5 replies
  • 3 helpfuls

Resolved! Filters and Empty field

With an API we had some tickets created with a blank short description. We have a filter been using for a dashboard has a parameter "Short description...does not contain...XXXXX". These tickets with a blank short description were being excluded by th...