Add more currencies
Hi All, How can we add more currencies in the list of currency type field? OOTB we have 5 currencies listed Attached is the screenshot Thanks
Forum Posts
Is it possible to set "Table of Content" default font size 12 in Knowledge Article Editor?
Table of Content should have default font size 12 in Knowledge Article Editor. With the OOTB Table of Content is having default size 8. can we change the default value? Steps: Select any heading from Paragraph dropdown.Click on table of contents
Resolved! Related list needs to be shown
We have Created related list and we want to show that related list to only with Particular 4 groups , apart of 4 groups no other groups can see that relatedlist option how do I achieve this requirement ?
Resolved! Additional Comments are not visible in RITM as well as Change forms after new state
Additional comments field is not visible in change form after moving the RITM and Change from 'New' state whereas work notes field is visible. Is this OOB functionality? If yes, how it is done? is it via client script or UI policy or ACLs or any sett...
Resolved! Monthly hotfix/security patch testing best practice
I haven't stumbled across this yet. But has anyone done a write up on the best practice when testing the monthly hotfixes/patches applied to the instances? Personally I've never run into a situation where these affected any instance I've maintained n...
What makes knowledge state moves to Pending Retired and Retired State in Knowledge?
Hi Community, I was checking on knowledge records for 'Pending retirement' state but when I'm clicking on Retire UI Action ,it's directly going to Retired State (not on pending retirement).Even I tried with the existing knowledge records which are in...
Modal window in Portal widget
Hello, I have a requirement to display modal window along with catalog Name and Description whenever user clicks View Details in Recent & Popular items widget. I have created a modal window with static title and body. Can anyone guide me to pass Cat...
In Flow designer, how do I get the sys_id of a catalog task I am creating
In workflow when I am creating a catalog task with 'wait' checked, I can write this line of code in the advanced script field to record the sys_id of the new task to the scratchpad. workflow.scratchpad.sctask_id = task.setNewGuid(); How do I get this...
Resolved! Flow Designer If condition evaluating as false
Hi Experts, I have a basic flow designer that is generating approval and based on response will do something. My problem is, if Approval State is rejected for the 2nd approval, the flow is not evaluating it as True, I have tried adding timer but is n...
Create Multiple Child Incident
Hello All, I have a requirement to make an Incident as parent Incident automatically while creating it and to define multiple child Incidents(say more than 15) with different assignment group and caller automatically with same remaining field value...
Resolved! Lookup Selectbox variable showing all choices in Catalog UI Policy conditions
Hi all, I have record producer with Lookup Selectbox variable called category referencing to sys_choice table and with a help of reference qualifier the variable is showing only few choices in the form. The issue is: if I would like to create a Cata...
Resolved! Lookup Select Box retrieve issue.
Hi All; I have two filed, both having type "look up select box". the second filed value should to be populate based on the the 1st field value on load. The 1st field name is "manager" and 2nd one is "request_access_for". It should fetch the user reco...
Bundled Assets
Trying to add bundled assets and need the whole process of creating an asset bundles from inventory.
Problem Task Analysts should not have an ability to modify or resolve a problem record ? with out using ACL Any steps or script with UI action
Problem Task Analysts should have an ability to create only new Problem tasks.
How to add value to List Collector field in Flow designer without replacing the old entry
I have created custom field in Business Service table as List data type. When a form gets submitted , I want to push the value selected in Reference data type(referred to CMDB Software Model) to the List field in Business Service table(Referred to CM...
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