Incident is reopening when end user commenting after incident resolved But we dont want to reopen incident again if end user commenting Please provide solution to this I am a new developer for ITSM.
can I use Try...Catch statement in a Business rule so that Try statement updates certain field in alm_hardware and if there is an error it catches the error using Catch statement ? My requirement is : I need to update certain fields in alm_hardwa...
Hello,On Change Request form, we have created one field (List type) which accepts multiple users and when Change record is in Assess state, it will send approval requests to these users.Earlier, we have tried to send approvals using Change Approval p...
How can we add a cancel button for the service request then user can cancel the request from the portal after submitting the request. can any one please help me for this configuration how to add and where can i add the code ?
In the workflow , I have to use run script to created 3 tasks based on some condition. If I create a task using run script, There is no option for "Variables on sc task form". So, how do I add some of the order guide variables on to the sc task form....
Hi All, Actually we have two reference fields(State , City),these two are refering to location table only, so my requirement was whenever we select city based on that state will auto populate ? Please help me on this Thanks Hemachandra
Hi Team, I have requirement to get auto populate application of server. I have two variable server, Application details. Application details needs to be populated based on server. Server field referenced to cmdb_ci table. I have written some scrip...
Hello experts please I need your help, how can a regex to accept an IP range be built? for example: 34.3.4.4 - 34.3.4.5 I have this regex from https://community.servicenow.com/community?id=community_question&sys_id=0cf3a62ddbb8a010fa192183ca96198e ^...
Background:We are trying to replace our old online capital expenditure request form by using service now.For some of the use cases, predetermined catalog items like laptops and cell phones will be available in the catalog and can be added to the cart...
How many tables or there in service catalog? and what is the table name of service catalog?, which are common catalog?
Hello All,Can anyone have created template for CMDB blue print.Please send me document for the same.Thanks,Sravanthi.Yycsravanthi60@gmail.com
I have added the reminder notification field on form, How to Add a field reminder notification checkbox on survey definitions. This should send the reminder email notification for the survey instances, dur...
Hi, I have a flow assigned to a catalog item and it gets triggered when I submit the catalog item. However, it does not get triggered when I submit an Order Guide having that item in the rule base. The RITM gets created but flow does not get triggere...
i have below requirement. there are 3 ID fields where the length should not exceed 4000 characters and need to show error message when it is exceeding the limit. I need to handle 3 fields in single validation by creating an array for above fields. c...
For Problem SLA - which column do i need to add in order to determine the duration or turn around time (TAT) for the problem record means the duration of the time taken from Opened until Completed. Table used is Problem_SLA.
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