Agent Workspace Inbox Notifications - Sound? Alert?
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02-11-2020 10:47 AM
We're implementing Chat with AWA with Agent Workspace. All seems well...except..when new interactions hit an available agent's inbox, we're not seeing any notification other than interaction. Is there supposed to be sound? Browser notification? Anything else? I'm worried that our support engineers may not see these notifications at all unless actively watching.
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Agent Workspace
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Service Desk
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05-20-2021 05:23 AM
In furtherance of this please upvote
Agent Workspace Notifications Need Help!
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10-25-2022 07:46 AM
Hello,
I lost my access to the Idea portal recently was there any progress on this issue? My teammates are experiencing issues with inbox notifications since we rolled this out last year.
Thank you
