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Resolved! what is the use of Meeting notes in CAB workbench application?

Hello, I'm working on change management in personal dev instance. i have created CAN definitions and meeting. but my question is what is the use of "Meeting Notes" in CAB Workbench. how to add meeting notes while during the meeting? Thanks, Aravind

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Aravind31 by Mega Expert
  • 2868 Views
  • 4 replies
  • 1 helpfuls

Resolved! CAB manager field in CAB meeting form doesn't list any users

Hi, What is the criteria for the users to be listed in the reference field "CAB Manager" in "CAB Defintion" form. When I try to select CAB manager from the reference field, no users are listed. That's probably because the users with required role for...

G Balaji by Kilo Guru
  • 2330 Views
  • 6 replies
  • 1 helpfuls

Copy Values from another Table into a Form without saving?

Hi folks, Hope you can help! I'm looking for a way to copy field entries I have in a custom table into an incident form, but ideally I'd want to be able to copy the entries and not save them/create a record, more so they appear within the fields and ...

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shawn_h by Tera Guru
  • 1394 Views
  • 16 replies
  • 6 helpfuls

How to capture a database view in an update set?

Hi everyone,I created 3 database views on my DEV instance and it works fine.But I get many errors while installing this update set on another instance : "Could not find a table field referenced in this update" as if all columns in the database views ...

Resolved! SSO not redirecting SAML request

Hello SN Community All of a sudden this morning, our SSO failed to redirect to our network login page. SSO is enabled and identity provider is set up as active and default and redirects to the native SN login page. Any ideas where else we can look (I...

sturton by Tera Guru
  • 4005 Views
  • 2 replies
  • 2 helpfuls

Resolved! Are ignored emails visible in the email log?

Hello - I have an inbound rule that converts forwarded emails to incidents based on contents of the email's subject.  If I manually forward an email to the instance, this is working perfectly.  We just upgraded to Kingston this week, and until the up...

johnsonjohn by Tera Contributor
  • 1692 Views
  • 4 replies
  • 2 helpfuls

Delegate Access on the portal view

Is there a way to add delegate access to the Portal only view? I am very new to ServiceNow (Jakarta version) and I'm not sure what the best way of doing this would be.   Thanks in advance for your help. Regards, Lindsey

Lindsey6 by Giga Contributor
  • 1715 Views
  • 2 replies
  • 2 helpfuls

Linking consumable asset(s) to an incident

Need help, as I have been struggling with this problem for a while.   We have the need to allow our telecommunications technicians to consume parts from an incident, so that they are linked to the incident number, rather than the user or assigned ass...

software installations didn't populate

Recent Discovery in our environment did not populate any software under Software Asset>Discovery>Software InstallationsWhich means Discovery Models under Software Asset App did not populate anything eitherI can view software installed under Software ...

msjoy by Kilo Expert
  • 1643 Views
  • 4 replies
  • 0 helpfuls