Agent workspace is showing blank screen

[Community Alums]

Hello everyone,

We are facing a strange issue, where our Service desk agents are reporting that they are seeing the blank screen when they launch the "Agent workspace" module from the left navigation in production instance. We are not able to replicate the issue in sub production instances for the same users.

If they try to login from incognito or in edge it is working fine sometimes and getting the same issue, in the next day it is working fine in chrome browser but not working in edge and incognito mode.

We have requested the users to clear their browser cache and login out and login back. But still the issue is same.

We have tried all possible ways from our end and reached out ServiceNow support team, but they are also not able to replicate and not able to find anything in the network logs.

Reaching out to the forum to see, is there anyone faced the similar issue and found a resolution for the same. Kindly let us know.

Thank you!

Regards,

Brahma

[ashu01]

Hey @Community Alums did you get the answer or did you resolve this issue?

[Community Alums]

Hello @ashu01 , unfortunately no solution from ServiceNow support team yet, still they are investigating the issue.

Are you also facing the same issue? or did you come across anyone who is facing the issue and has a solution?

Thank you!

[Preethi R4]

Hi, 
Is there a solution to this? Our service desk agents are reporting the same issue.

[ashu01]

Hello @pree  we have also cleared the cache and my issue was Resolved.
Thank you!!!