LDAP listener status inactive--how to fix?

gregvitt
Kilo Explorer

Our LDAP listener is inactive, however the test of the connection is successful.  

I am seeing the current listener status is inactive in the System LDAP - LDAP Monitor page.     We thought it was working fine, but it looks to me like it hasn't been working for longer than we thought.

4 REPLIES 4

sergiu_panaite
ServiceNow Employee
ServiceNow Employee

Hi Greg,



LDAP listener can be enabled in the LDAP server itself by going to System LDAP -> LDAP Servers -> open the record for a server and inside check the LDAP Listener field, like in the screen shot below:



Screen Shot 2016-08-22 at 2.08.15 PM.png



Regards,


Hello Serigu



I have come across the same error today. When I check the LDAP monitor, the Current status shows as 'Inactive'.



I followed your steps above and went to the LDAP server we are using, but the 'Listener' box is checked which I can see, but the status still shows inactive. Any thoughts?



Regards!


rexked
Tera Expert

If you are using a mid server, make sure your mid server is updated or just terminate the service and reload it.


Alex Tod1
Kilo Sage

Hello!

 Has anyone seen the status of Inactive (Starting) for the LDAP Listener? If so, does it ever go into active or should something be done?

AlexTod1_0-1717053424558.png