Agent Workspace support for Mobile Devices

[Kenny Mitchell]

Hello,

We would like agents to be able to utilize the Agent Workspace from their mobile device.

Are the following actions possible from mobile?

• Change presence state
• Receive dispatched work items
• Accept dispatched work items 

Thanks,

Kenny

[Maik Skoddow]

Hi @Kenny Mitchell 

neither it is supported nor it makes sense to open an Agent Workspace on a mobile device.

Kind regards
Maik

[Kenny Mitchell]

We see quite a bit of value in allowing agents to change their Presence State and perform various tasks within the Agent Workspace from a mobile device.

Not sure how that comment is useful or helpful here.

But if it is not supported, we will continue to review other options.

[Musab Rasheed]

Hello,

Agent workspace is not supported in mobile but Servicenow has dedicated mobile app 'Mobile Agent' which you can explore.

https://docs.servicenow.com/en-US/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/concept/mobile-experience.html

Mark my answer as correct if that helps.

Regards