I am not able to select the Requested Item(sc_req_item) table in flow designer

[vema saikumar]

Hi All,

I have a requirement when RITM is escalated I need to send the notifications for 1st escalation and 2nd escalation for 5 business days and 3rd escalation for 8 business days.

I'm not able to select the Requested item table in flow designer. I need a trigger condition like  when escalated changes.

can anyone help me on this.

@Ankur Bawiskar 

Thanks

saikumar

[Vaishnavi Lathk]

Hi 

you cannot select table sc_req_item for a "Updated" or "Created" trigger. This is because there is the "Catalog" trigger which you have to take instead.

If you want to react on RITM changes, you can implement Business Rules.

Please see https://developer.servicenow.com/dev.do#!/learn/learning-plans/paris/servicenow_application_develope... for examples on how to trigger (Sub-)Flows & Actions via scripts

Kind regards
Vashnavi Lathkar

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Ankur Bawiskar]

Hi,

Are you in correct scope i.e. global?

As per this KB

Flow designer does not trigger on Request Item [sc_req_item] and Catalog Task [sc_task]

1. You need to activate different plugin for flow designer in Service catalog.
2. Plugin name -  Flow Designer support for the Service Catalog plugin (com.glideapp.servicecatalog.flow_designer)
3. After the plugin is activated, in 'trigger' field you will have to select "Service catalog" and the 'table' field will disappear and you can create a flow designer in Service catalog.

Regards
Ankur

[vema saikumar]

Hi

The plugin is already activated in the instance.

[Ankur Bawiskar]

Hi,

are you in correct scope i.e. global?

Regards
Ankur