Resolved! import data without using transform map
How to Import data into service now tables without using transform map?and what are these classes do GlideExcelParcel and GlideTextParcel?
Forum Posts
Resolved! Having trouble populating a Reference Field from Background Script
Hi all,I've scripted to reference fields in various Business Rules and Client Scripts (using sys_ID's) and am now trying to do this in a Background Script, but have been unsuccessful so far - though I've done this with Choice and String fields in the...
Issues loading data via an import
Good day all,I have loaded data into tables previously and had no issues via right clicking on a list, selecting import and either using a ServiceNow generated excel sheet or not - no problem.Have tried to do what i though was a very simple data load...
Resolved! approvals still active after Change was rejected.
Hello Experts, Please help me to resolve this. Change was rejected and there are still existing approvals that were not cancelled. These are individual (manual) approvals that were added it didn't cancel them. Thanks,Nani.
Resolved! I can't delete record form location table
Hello,This is my first training on the ServiceNow, so i want to delete all the record from location table and import new record, but i can't delete all the record because of this message:"Delete of 615 North Bush Street, Santa Ana,CA not allowed beca...
Resolved! How can I find out if there is a cost associated with a plugin?
Is it safe to assume that if I am able to activate a plugin in production there is no cost associated? Is there any information that will help to determine if there is a cost?I am looking to activate the Change Management - Standard Change Catalog P...
Resolved! How do I add more options to the hamberger (additional actions) on the sctask form?
I want to be able to create either an Enhancement or Defect, and possibly a Change Request, off of the sctask, and I want the information on the sctask to populate in the new ticket.Has anyone done this, or can start me in the right direction?Thanks!
Resolved! Example of a fixed asset
Can someone provided examples of what a fixed asset is? The documentation provides a definition but no real examples: A fixed asset is a container that holds one or more individual assets, including hardware or software assets.An example of a fixed...
Resolved! HR Case Resolution options/ideas
Hello SN Comm,I was wondering if anyone out there uses HR Case Management - and if so, has anyone added Case Resolution features to their form? I am looking for ideas!Currently within our Production instance, I have an Accept/Reject Email Notificatio...
Resolved! Can I use a script include as an SLA stop condition?
Hi, I have a script include I have used to filter the task list eg. sys_id is javascript:assignedIsGroupManager() Can I use this same filter on an SLA stop condition? I have tried it by entering the same on the SLA definition but it is not having t...
Resolved! How to Identify The Sender on Email
I have an incident where someone added a comment, but we cannot determine who. The Notes show that an email was received for the incident. I'm assuming that it came as a reply to a notice to the Assignment Group because there is a watermark at th...
Filter Assignment Group based on Assigned To
Occasionally we will assign an Incident, Problem, Change to the Assigned To prior to choosing an Assignment Group. Once the Assigned To is populated I would like to filter the Assignment Group list to include only Groups that the Assigned To is a m...
Change Management- Sent reminder 15 minutes prior to planned start time
We would like to sent reminder to the assigned to person 15 minutes prior to each change request planned start time. Eg.Change request planned start date/time is 02-06-2018 08:00 PMWe would like to sent reminder to the assigned to person at 02-06-201...
Resolved! Field Length's Impact on Database Space
Dear All,I am trying to increase the field length to some 3000 characters for a field.Will it affect the Database storage space ?If for some records, there is no values mentioned (Empty value in that field) will it occupy the same space in database ?...
Resolved! How to hide or remove quantity field from service catalog for specific catalog items?
How to hide or remove quantity field from service catalog for specific catalog items?