Hi Team, I have single line text variable on the form. User have to enter only numbers starting with 00 always, if they enter alphanumeric values or alphabets then we should not allow user to submit request. Fox Example, if they enter 00asdf34 on the...
Hi All, I am using flow designer to achieve this. I have incident record i want to close parent incident record only after closing all child incident records. Here i followed this steps 1) i am triggering the flow designer when the incident state i...
Hi All,I've been banging my head against the wall for the last few hours trying to figure this out.I've got a form for Incidents with a script (i think it's a default one) which shows the closure information fields hen the incident state is set to "c...
Hello All I have one Catalog Item. once all the approvals and Task getting finished, we use to send an email notification. The same email notification is getting triggered twice. we have email scripts, notification, event used for this process. Any H...
Hi All, We have button(Reschedule Change) -- When we click on " Reschedule change" button -- There is a Mandatory field to fill " Reschedule a reasons (dropdown field with the choices) ". Requirement : If a change is rescheduled multiple times, Is ...
Hi All, I have requirement where I have to calculate duration field (in days, hours, minutes,seconds)based on schedule(9-5, everyday). My script is not working and is given below : durationUpdate(); function durationUpdate(){ var task = new GlideRec...
if an approval user is inactive approvals should have to trigger for his manager instead of inactive user how to achieve this functionality. i want to achieve this functionality for global applications .
Hi All, we are trying to integrate AD using AD spoke in integration hub. we have a requirement to generate random password and send it to user. here we are using flow designer. how can we send an email with password, which is generated in one of the...
Hi Team, Is it possible to add default subject line to Quick message email template? on change request record. I have seen there is no option to add/modify email subject to quick messages. Can you please guide me how can i achive this? Thanks, Kh...
Out of the box, ServiceNow comes with the following predefined SLAs.Priority 1 - Critical = 8 hour resolutionPriority 2 - High = 24 work hour resolutionPriority 3 - Moderate = 3 business days resolutionPriority 4 - Low = 5 business days resolutionI'm...
Hi all, I got a requirement to add the total hours of each row in a Multi-Row Variable Set(MRVS) and compute it and set it to a another variable outside of the MRVS at the client side(preferably an OnChange). After I click Add for multiple days and ...
Hi All, So we have a custom table, there are multiple records in this table and this table has a field called 'name', There another field on Catalog item called 'cat_name',Now this 'cat_name' field is a reference field to the above mentioned custom ...
Hello Experts, For some reason OOTB Cancel Change UI Action button is not working when clicked on it opens a dialog box with "page not found error" as below, UI Action is as is no changes are done to OOTB script. Not sure why it is not working. ...
I want to schedule a report using the Flow designer. Actually, I have a report that needs to be generated on the first Tuesday of every month. Right now I'm able to generate it by using some script in 'Scheduled Email of report'. But I don't want t...
I am in Brisbane, Australia (GMT+10). My new instance of ServiceNow only has Timezones for Canada, Europe and the US.. Is there a way to add more?
