ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to add My Groups Work and edited gauges to ITIL homepage?

This is a 2 part question that I'm hoping has the same answer.   1) If a user removes My Groups Work from the ITIL homepage, where do you find it to add it back?  I can't find it in the Add Content frame. 2) I created a 2nd gauge similar to My Groups...

Megan C by Kilo Expert
  • 3346 Views
  • 11 replies
  • 5 helpfuls

Need to update WorkNotes

Hi all, I am creating a request from inbound action. Also i am calling a workflow from it. In that workflow, after begin activity i have created a catalog task activity. After that activity some custom activity is there. Once that custom activity com...

Indup by Tera Expert
  • 2475 Views
  • 9 replies
  • 3 helpfuls

Resolved! Slack and servicenow integration

Hi Team, I have successfully implemented POC to integrate slack and servicenow in such a way that 1. As soon as an P1/P2 ticket is assigned to my group i will get an instant alert. 2.Also, if any P3/P4/P5 ticket assigned to my group is updated to P1/...

find_real_file.png

Resolved! File extension error with any file being attached to a Case

Hello all,Recently upgraded Non-Production Instance from Helsinki 9 to Istanbul 7 (with hot-fix). Before we upgraded the Non-Production, I had added a file extension to be blocked from being attached to a Case. The file extension was Winmail.dat - Af...

Resolved! How to send approval notifications with users name selected in List collector variable , based on their department for catalog

We have a list collector field 'requested for'. Based on the selected users' department, need to trigger notification to different approver group. And in the mail we want the respective requested for user name as well. Any idea would be helpful.   Th...

Create a PDF file from Incident

Hello All,I want to create a PDF file from an incident. The pdf file should contain all the details about incident. As for as I know https://myinstance.service-now.com/incident.do?PDF&sys_id=myincidentsysid will save the PDF file into local machine. ...

inba by Kilo Explorer
  • 1985 Views
  • 5 replies
  • 1 helpfuls

Authentication failure with the local MID server service credential. *** Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Access is denied. (Exception from HRESULT: 0x800700

Hi All, We are trying to set profile path of user account through powershell script below. $user = [ADSI] "LDAP://${workflow.scratchpad.usrdn}"$user.psbase.Invokeset("terminalservicesprofilepath","${workflow.scratchpad.pp}")$user.setinfo() It is thro...

swathi52 by Tera Expert
  • 1460 Views
  • 1 replies
  • 0 helpfuls

Users cannot see Catalog variables in list reports

Hi all, I've built reports for users that include catalog variables - when I view the report I can see the variables. However when other users view the report - the variables are missing. Does anybody know what role/ACL is required for users to be ab...

Add groups to visual task boards

Instead of people across the top, I would like to route incidents to groups with visual task boards. Is this possible?

lbodeen by Kilo Contributor
  • 5618 Views
  • 23 replies
  • 3 helpfuls