Hi All, We have a requirement to trigger an approval based on the value that is set for a catalog task variable. This field is not visible on the catalog form or the RITM but it is only visible on the catalog task. When the task is assigned to a part...
Hi all, I have created below workflow for a Catalogue task . one variable only - requested forAfter submitting the Req from Portal- a REQ is generated - which creates RITM RITM need line manager approval - and then approval from security team.Once ev...
There are catalog variable items on which UI policy is applied where they get visible based on the Category field. However, they are visible on other categories as well. Please guide. @asifnoor
Hi All, We've a requirement in our custom application "EDM" to revoke inactive user license based on groups. Please find the process of provisioning roles to users below and suggest some solution to invoke the access once that particular user profile...
Hello, I have a custom application on which i am using "Assigned to" field from task. I don't need any resolver group for the same. So I need to create a dictionary override in custom application scope and click on override dependent checkbox. I fo...
Hi, I have a general question about a specific scenario regarding effective usage of UI forms taking into consideration ACLs and roles. I know there is some articles out there for similar topics but still I am not sure there is a satisfactory answer,...
Could you let me know how to hide a few Interceptor links based on certain conditions. We open the interceptor by clicking on the New button on the incident and the links are displayed. I want to hide two links based on the values of the incident fie...
Hi All, we have an requirement, to restrict the incident that which already present in 'Incident Fix by change' tab should not be able to select on the 'Incident caused by change tab' on change Module. Incident Module: On the Incident form also, Ch...
Hi,I was wondering if anybody is able to provide step by step instructions for adding an the Approve / Reject buttons into an email notification when a user has requested something which requires approval?I've looked through the WIKI but cannot see a...
if we have two sub strings in string (GlideRecord ,Alert), how check the two sub strings please write a program to check whether a string contains sub string
if i would say according to the recommendations using GlideRecord and alerts function in the client script is not best practices, so if it in case any client script contains the above(gliderecord and alerts function)records it should show the violat...
I know 'g_form.getActionName()' can be used in client-side script to identify the action name, what is the equivalent command on a server-side script ? I will need to identify the action that triggered the business rule to add a condition (on the bus...
Hi guys. I have two date fields on a Service Catolog request. I want to limit the time between the two fields to 30 days. Here's the real world description:We loan out equipment for a maximum of 30 days. The form I have created has a start and end da...
Hello, I am trying to set a tooltip for a Catalog Item Variable in a Variable Set through a client script. I tried to set this using an onload client script with g_form.showFieldMsg but it is not working. I am not sure if showFieldMsg is the correc...
Trying to get the Emergency Response Apps working. I have them Installed but getting this error message: "SubProd install missing" what does that mean, how do I resolve it?
