SLA's should be reset if the priority of the incident is changed. The previous SLA should be cancelled and new SLA as per priority should be attached to the incident?
Hi, There appears to be a very strange issue with one of our customer's agents that I'm having a lot of trouble being able to figure out. On agent workspace, when they try to enter a business service, they're not seeing any options coming up when th...
Hello Team,Got a challenge early in the morning. Hope you guys can help out.- We have created a button called "Update Ticket" in a form called New Call (u_new_call).- The new call form will take a few details from service desk and they will choose if...
I want the assignment group auto populate based on the choices selection. I have a custom choice field and once I select from the choice i want a particular assignment group to auto populate. I need it to populate before I submit the form. example: M...
I have created an UI Action to Call UI Page which renders a popup shows Task CI associated with the change record and checkbox to each record . I want to get the sys_id / values whichever is checked in the popup ui page when i click on OK dialog butt...
Sorry if this has been asked and answered before or is an obvious one. But these aren't my areas of expertise. I'm attempting to document best-practice for out-of-the-box Quebec. I'm trying to simulate the scenario where a Problem has already been id...
I am trying to hide adding attachments to the portal when the ticket state is closed, has anyone implemented this. I have searched the community and see there are solutions for hiding the button completely. I would like to do it only in a closed sta...
Hi Team, Req: In list of checkboxes need to get names of checkboxes wich are checked. function onSubmit() { //Type appropriate comment here, and begin script below var one = g_form.getValue('one'); var two = g_form.getValue('two'); var three = g_form...
Hi Techies, I need help on coding part..... i need script for attachment mandatory through UI Policy for my custom application when user raise a ticket for servicenow Quebec release. Thanks in advance.....! Regards, Balaji
How does the Assigned To reference field get filtered when you change the Assignment Group value? When changing he Assignment Group value, out of the box the Assigned To value is removed and the lookup shows the list of users associated with the newl...
For knowledge articles, what will happen after the “valid to “date is passed? Will the articles be hidden from search results or if the status be moved to “retired”? thank you
In the incident table, the assigned to field shows only the users belonging to the selected assignment group. How does this work? I know that it's not just about setting the dependent field as assignment group in the dictionary of assigned to. There ...
I am working with migration from remedy and i am getting numeric value for date in excel. So i want to convert that number into date for servicenow.
Hello Experts, figured out the contract expiration notification "workflow" (for lack of a better term) not changing anything OOTB, but, adding a new threshold to send an alert on.. I have seen many posts about adding thresholds above the max 90 day O...
Hi, How to Add related list for task SLA on incident Can any one help me out on the same. Reagards,
