Agent Workspace Timeouts

[Steve41]

Our SD agents are noticing that when working in Agent Workspace the timeout is very short and kicks them out of ServiceNow causing a new login. This doesn't occur in the platform itself with other modules, just agent workspace.

Any ideas on how to correct this.

[Joe95]

We are on New York and have the same issue.  Anyone open a HI ticket on this yet?  We just started testing Agent Workspace and were planning to go live in a couple weeks, but this was reported yesterday.

[tieu]

This is related to a known bug, PRB1397077:

"The session times out in Agent Workspace while the user is still active"

It's fixed in NYP10, OP5, and Paris.

Hope this helps!

[Marvin G_]

Was this resolved for anyone after Orlando Patch 5? We are at Patch 7 and still experiencing time out issues on Agent Wrkspc.

[Benedikt M_ller]

Hi Marvin,

our Instances are on paris patch 2 and there is still the same error. This Bug is not fixed in Paris! 😞

[James R_]

Same for ours - Paris Patch 2 and still seeing timeout error.