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What are the plugins for ITSM Professional Suite

Does anyone know what the plugins are for ITSM Professional.  My company has plans to upgrade to ITSM Professional in the start of 2020 but we would like to have that enabled in our sub-prod instances before hand to get a better understanding of the ...

JR Guieb by • Tera Expert
  • 8411 Views
  • 6 replies
  • 2 helpfuls

Resolved! Assignment Lookup Rules and Assignment Rules

When we implemented ServiceNow we built a custom routing table and implemented rules on our Incident Form that check for the correct routing groups, etc.   Over time that table has become large and difficult to maintain and we have been looking to go...

Resolved! Catalog item variable's background color on RITM and Task

Hey peeps, I am trying to change a catalog item variable's bg color on RITM and Task. My business case is: I have a catalog variable X on RITM (which is readonly) and other variable Y which is entered by user (on RITM). If value(X != Y), then Y's bg ...

S_53 by • Kilo Guru
  • 5064 Views
  • 4 replies
  • 4 helpfuls

Error In Background Script - Data Policy Exception!

Hello All, This is my Background Script :  var incste = new GlideRecord ('incident');incste.addQuery('number','INC002796596');incste.query();gs.log(incste.getRowCount());if(incste.next()){ incste.state=7; incste.autoSysFields(false); incste.setWorkfl...

jaisankar by • Mega Contributor
  • 2574 Views
  • 3 replies
  • 0 helpfuls

Resolved! Data Sources File retrieval method : Attachment

I tried Test Load in Data Source in 2 of my instance ie one in my company developer instance(CDI) and other on my Personal instance(PDI). Both of them are in Kingston Patch 9 version. When i tried to load test value from XML in my PDI its getting suc...

caas by • Tera Expert
  • 3020 Views
  • 6 replies
  • 0 helpfuls

LDAP Connection time out

Dear community, We have implemented LDAP authentication with read-only domain controler. At first, we had the problem that whenever the user tried to log in with the windows credentials the error "Could not find a valid certificate" appeared. After m...

Julija by • Tera Contributor
  • 2425 Views
  • 1 replies
  • 0 helpfuls

How to make UI macro fields read only in the variable editor?

Hi Everyone I was trying to make a variable of type UI Macro Read Only in the 'Variables Editor' of Requested Item Form but i couldn't find any solution.If any of you has tried the same and found a solution please let me know.  Can any one suggest ho...

Sana10 by • Kilo Contributor
  • 1480 Views
  • 2 replies
  • 0 helpfuls

Resolved! List few Major tables in CMDB Management

Hi All, I'm trying to loop through some major cmdb tables to replace an existing group with the new group, can anyone please list down the major tables in cmdb such as cmdb_ci, cmdb_rel_ci etc. As when I try to look for the tables related to cmdb, th...

Raji10 by • Tera Contributor
  • 9403 Views
  • 7 replies
  • 6 helpfuls

Create a same catalog task and not to re-open it in workflow

Hello All,   I'm working on a workflow for one of the catalog item. We have 2 catalog tasks which are created one after other. When Second task is cancelled it should create another task(same as first) and when I rollback to the first one in workflow...

How to create a Map of Incidents by Location?

I've been ask to create a Map of Incidents by location. Preferably with the number of Open incidents showing per location. I am still searching the community for answers . . .  If you can point me to a How-To guide, I would appreciate it.

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