Resolved! How to hide "Most Recent Tasks" from knowledge articles.
Remove "Most Recent Tasks" visibility from KB articles.
Forum Posts
Resolved! Business Rules for restricting access to TASKs
I am trying to restrict access to certain SC_TASK to users of various groups and/or roles. I have 2 scenarios that I am trying to achieve. One of which I have accomplished. I just need to be shown what I am doing wrong and what I need to do to rectif...
How do I get a Response SLA to complete the first time and NOT reattach?
I need a response SLA to attach to the FIRST response only; however my response SLA is attaching every time the start condition is met (again) How do I get a Response SLA to complete the first time and NOT reattach? The Response SLA is set to STOP w...
How to add a 'Default filter' to the 'Affected CIs' related list to the 'Add' button
Hello Community,I am trying to filter out the Configuration Items (CIs) with empty names in both 'Edit' Slush bucket and 'Add' button sys popup window of 'Affected CIs' related list. I am able to use the 'Default filter' from the List control of the ...
Resolved! Display Business Elapsed Time in hours only
Hi Everyone,Is there any way to display the Business Elapsed Time in Hours only, as an example:Instead of: 2 Days 3 Hours 14 MinutesIt would show this instead: 51 Hours 14 MinutesI just think that the way it is displayed at the moment is far too misl...
Transfer Orders - Delivered Stage
One of the stages in a Transfer Order is 'Delivered'. Looking through documentation, I am informed this status is only valid when the Field Services Management module is implemented. Does anyone know what actions need to occur in Field Services Manag...
Getting error "Information could not be downloaded from the server because the transaction was cancelled"
Hi, I am getting below error. After giving INC** number. while the search runs, the message will pop on the screen
Order Guide's Catalog Client Script not running onSubmit
Hi everyone, I'm working on the order guide to facilitate communication between HR, Help Desk, Facility Management and managers. In a case of an employee status change (promotion, change department...) HR submit a form that will trigger some task and...
Resolved! Change request is rejected if one person rejects in a group
HI i am trying to modify my current workflow for a change request for a group (the group has 6 members) the approvals work as expected where at least 51% need to approve before the request moves forward. However if one person rejects the others can s...
Resolved! difference between data policy and acl
both data policy and acl are server side.. both restricts access to data, what is the major difference between those? with examples pls?
Resolved! whoisoncall
I'm using the scripted api whoisoncall to return the current oncall person for a group successfully. We have a team that has multiple active rotas. So .... A particular Team has 2 rotas we'll call this "A_TEAM" ROTA_1 has users A,B,C,D in a rota for ...
Resolved! Populate Closed_At and Closed_By
I found that when the incident ticket is closed by user/caller other than system, the closed_at and closed_by fields are not being populated. Found a solution to write a UI action to update these fields. However, I need to update all older records as...
Create new Response SLA when prority changes
Hi all,I have an interesting requirement from the powers that be regarding Response SLA. Essentially, when a priority is changed and the response SLA is already completed, they would like the a new Response SLA to be created at the new priority lev...
Resolved! I want to auto generate a unique number for a field in catalog form same as Incident Number
I have a catalog form and It has a field called Item number and I want to auto-generate that number with an increment of a default value like Same as Incident.
Applying Incident Template to Inbound Email Action
Hi everyone, We have an Inbound Email Action setup to create an Incident when a specific email address sends a request to our Service Desk. I am wondering how I can apply an Incident Template to this Inbound Action. Ultimately, I'd like an Incide...
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