Agnet Mobile app

B Ashok
Tera Guru

Hi Team, 

 

Under Mobile Agent app

 

No options giving to keep SCTASKS or Incidents on hold in Agent app.

 

and A single click on task close also getting closed without any closecode or closenotes and it impacts in the ticketing handling and reporting.

 

Please help to assist on Mobile Agent App. 

 

Thanks 

Ashok

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