Add manager's approval for standard change request

[Varsha A]

Hi all,

i have requirement to add managers approval for standard change request.

Please help me in detail with minimum steps.

Thank you.

[Dr Atul G- LNG]

Hi @Varsha A 

Standard change never need the approval not sure why you want. You can add approval on standard change template.

[Varsha A]

Hi Atul,

Thank you for quick reply,

yes, standard changes are pre-approved changes, but my higher authority want manager's approval, so at least need to understand how much easy or complicated  to add approval.

Thank you.

[Dr Atul G- LNG]

Hi @Varsha A 

You are breaking the foundation but as it is client so here you go.

Here is OOTB FLow

in this add the change approval policy like we have in Normal change and your work done.

BUt issue is OOTB you need to update the state transition as well, like you need to add

New - Assess - Schedule

Also if change manager reject change, need to build the logic for same as well.

efforts are more and testing also take more time. 

SO , evaluate and then take decision.

Instead of this, create a task and assigned to change manager in New state and until that task closed, don't move the change to schedule state but again need a validation and update in Flow. 

[Varsha A]

Hi Atul,

Thank you for the efforts, i tried with your solution, and i could generate manager approval using change approval policy, that is find, but where i am getting issue like states(state transition) of changes and directly moving to new to schedule state and it does not care about whether approver is approved or not.

Also i want that all ui actions visible for standard change e.g request for approval and also states in dropdown so i can do state transition one by one.

if you can help on that particular part that would be helpful.

Thank you