AI Search search results inadequate

SteffenSchmidZH
Tera Contributor

‎01-02-2024 11:12 PM

Hello together

 

Our portal search is often completely invalidated by a "-" and no longer delivers any results.

Example: "Email" instead of "E-Mail" only returns 1/27 of the possible catalog items.

 

Creating a synonym (E-mail --> ["mail", "email"] & email --> Email ["e-mail", "mail"]) in the search profile has also not led to any improvement.

 

I would be very grateful if someone could give me some advice on this.

 

Best regards
Steffen

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-03-2024 02:08 AM

Hi @SteffenSchmidZH 

 

May be this will helpful##https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870982

https://www.servicenow.com/community/developer-forum/special-characters-are-not-properly-displaying-...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832071

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Dr. Atul G. - Learn N Grow Together
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