Alert on Case Update

[Jason116]

I need to display an alert (pop up message with 'OK' to acknowledge) on a case when ever it is updated but only if it is from a certain contact, I have tried the foillowing client script but does not work, any assistance please?

function onChange(control, oldValue, newValue, isLoading) {

    // Check if the case is from the contact "TEST"

    var contact = g_form.getValue('customer_contact');

    if (customer_contact == 'TEST') {

        // Display pop-up message

        alert('Case has been updated.');

    }

}

[Seraj · Accepted solution]

Hi @Jason116 

Thanks for your response

May be something is happening with you because the same script i have tested on my instance it's working.

Tips: Please check you account value and backend name of your field

//onSubmit client script
var test="test";
var account=g_form.getValue('account');// take the account value so that can be mapped with specifiec account value in this case we used "test"
if(account==test&&!g_form.isNewRecord())
{
g_form.setValue('account',account);
alert('ok');
}