Alert on Case Update

[Jason116]

I need to display an alert (pop up message with 'OK' to acknowledge) on a case when ever it is updated but only if it is from a certain contact, I have tried the foillowing client script but does not work, any assistance please?

function onChange(control, oldValue, newValue, isLoading) {

    // Check if the case is from the contact "TEST"

    var contact = g_form.getValue('customer_contact');

    if (customer_contact == 'TEST') {

        // Display pop-up message

        alert('Case has been updated.');

    }

}

[Community Alums]

Hi @Jason116 ,

You created onChange client script instead of you have to create onSubmit client script than it will work when you save or submit the form 

Client sciprt 

function onSubmit() {
   //Type appropriate comment here, and begin script below
   alert('here');
   var contact = g_form.getValue('customer_contact');
    if (customer_contact == 'TEST') {
        // Display pop-up message
        alert('Case has been updated.');
    }
   
}

For reference you can check above images 

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Jason116]

Your example script has 2 alerts in it? and is displaying on every case regardless of the contact?

Also can we change this so that it happens on account not contact?

i.e. I need the alert to be displayed when any update is made to the case and the account = TEST

[Murthy Ch]

Hello @Jason116 

function onChange(control, oldValue, newValue, isLoading) {
    // Check if the case is from the contact "TEST"
    var contact = g_form.getValue('customer_contact');
    if (contact == 'TEST') { //updated here because you assigning the value to the contact variable
        // Display pop-up message
        alert('Case has been updated.');
    }
}

[Jason116]

This is not doing anything?

Also can we change this so that it happens on account not contact?

i.e. I need the alert to be displayed when any update is made to the case and the account = TEST