We have setup Business Rules for Assignment Groups so that they can only see their Incidents that are assigned to their Assignment Group (AG1). We have Admins (not part of the Assignment Group) that need to also be able to see all Incident records for their Assignment Groups they manage (AG1, AG2, AG3). I have tried adding a OR condition (not sure if I did it right) to the Business Rule for the Role and also tried Setting up a ACL for Incident with the Specific Role and all the Assignment Groups. I have not been able to see the specific incidents when impersonating the user with the Role that is not part of the Assignment Group.
Is there a way using Business Rules or ACL's to accomplish this?
