Approval is approved but still Approval state is showing as Requested in Request table

GBS
Tera Contributor

Hi,

 

Even if the approval is approved, the approval field value in the request table is showing as Requested. Any suggestions how to fix this 

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @GBS 

 

Do you have any custom approval on place?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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@Dr Atul G- LNG I have manager approval and group approval 

Okay, seems the Approval BR is causing the issue. In these cases, you need to dig out the cause step by step.

Check the OOTB like

AGLearnNGrow_0-1710509792755.png

 

Also is this happened with one record or al records?

 

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG happens only for a single workflow