Approval is approved but still Approval state is showing as Requested in Request table
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03-15-2024 06:26 AM
Hi,
Even if the approval is approved, the approval field value in the request table is showing as Requested. Any suggestions how to fix this
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03-15-2024 06:28 AM
Hi @GBS
Do you have any custom approval on place?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-15-2024 06:33 AM
@Dr Atul G- LNG I have manager approval and group approval
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03-15-2024 06:36 AM
Okay, seems the Approval BR is causing the issue. In these cases, you need to dig out the cause step by step.
Check the OOTB like
Also is this happened with one record or al records?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-15-2024 06:38 AM
@Dr Atul G- LNG happens only for a single workflow