Approval Triggering for Inactive user

[Vasuki]

Change ticket approvals are being generated for the inactive user, It should trigger for only active users

It is happening for Manager approver and the CAB approvers.

Please help me where I need to put the condition as active=true.

[chrisperry]

How are you generating the approvals? From workflow or somewhere else?

[Vasuki]

HI Christopherperry,

Yes From Workflow

[Musab Rasheed]

Hi,

Go through below link. Mark my answer as correct or hit like  based on impact.

Regards,

[chrisperry]

If this is an OOB workflow, from which workflow specifically? Could you please share a screenshot of the workflow activity where the approvals are being generated?