Hello Folks, Current State: As part of Incident management process, whenever application team fixes requires a bug fix in their application, they are moving the Incident to "Pending" State and fixing the Incidents and then resolving the Incidents. Fo...
Hello, I have created a UI Policy to make fields Read Only when incident is closed with the exception of one field. For some reason the field I excluded from the UI policy is only writable if you are logged in as Admin. I have not configured any AC...
I have an Inbound email action I’ve created to create Requested items when an email is sent to a particular mailbox e.g abc123@cba321.com Target table: sc_req_item Action Type: Record Action Active: yes Stop processing: yes When to Run Type: New Con...
how to fetch the incident attached with problem records through business rule?
hi I am new in servicenow so please help me Give me example Cascade variable
I am trying to export groups along with Roles and Group members to import into another instance but it doesnt import Roles and Group members.Any suggestions ?
I have a group with several users that require their own view of the INC form. Here is what I did so far: created a new role for this group (GMM) assigned that role to the groupcreated a new System UI --> View called 'GMM'created a View Rule on tabl...
Hi, I have a catalog item that has a number of variables- once submitted these variables are made read-only on the RITM. I'm assuming there is a business rule of ACL that enforces this, as the same applies for other catalog items. The workflow for my...
Hi Experts, 3rd party has to fetch records from incident table and we don't want to expose whole incident table with all the records and columns. So idea is to expose database view of incident table with limited records and fields. The issue is I am ...
I have an Orchestration workflow that wants to see the AD user account expiration in a particular format, but not sure what microsoft is looking for... I am doing this in my workflow: var gdt = new GlideDateTime(expiry);gdt.addDaysUTC(extend);workflo...
We are new to ServiceNow. I have set up 3 knowledge bases and populated them with articles. I added terms to the meta field on each article, however they do not display when searching from the knowledge base page. I have separated the terms with...
Hi Everyone, I am trying to define Access rights for Problem Management . The plan is to set up Two roles - 1. ITIL Role read where folks can read create problem. 2. Problem Manager roles : Where he/she can read write pretty much anything to with p...
HI, Which role is requried to create a CI in cmdb table. For ITIL role, will the NEW button is visible or not? Thanks
Hi All, I have been trying to create kb article from problem. I see the values on the field - Article Body (html field on kb) is taken as a plain text eventhough the incoming values from problem are line separated. Any suggestion how can this be ...
I have a question regarding an advanced reference qualifier I'm trying to configure. Situation: On the company form I have a reference field called 'contact' that references to the 'customer_contact' table.On that table there are users and there is a...
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