I am trying to add the ability to "Cancel" a request from the Change request form. Issue, I am using the Cancel workflows upon cancellation business rule, and it works good to cancel all associated records, however, I am unable to find the method ...
Is there a way of removing the Publish button from reports?
Will adding "no_text_index=true" to the attributes of a collection dictionary record cause the entire table to not be indexed? I guess a corollary would be do dictionary attributes added to a collection affect the entire table?
I have been the only developer at my organization until recently. I have been in my role only a year and have experienced many issues with moving update set from dev to live (I only have the 2 instances). I have been told that I should open and co...
I'm starting to look at Business Services and their Service Offering records. I'm stuck on matching these SN records with the abstract ITIL best practices of Service Packages and Differentiated Offerings. The ITIL best practice says a "Service Packa...
Hi everyone, What if you need to grant read only access for audit purposes to a team or an user? How do you do it? Thank you.
This is going to be a silly question but can somebody tell me what the value of a check box field is supposed to be? I've tried true/false, 1/0, active=true, etc. Am trying to modify the description of a request task based on record producer check bo...
Hi guys, The scenario is this: I created an application in which one of the UIs creates tasks. I would like the state of the request to automatically change to close complete once all tasks are closed. I created a business rule and sort of merged tw...
Hi, I was new to web service implementation for service now.I wanted to create a Encoded query to get records between two dates using sys_created_on.Please help me out Thanks,Deepthi.
I download the ServiceNow Mobile App, and when I enter my instance name, I get an error stating, "Your ServiceNow instance is incompatible with the servicenow app."How do I fix this?
I know it is possible to set auto-numbering format as the prefix for new table records (such as INC for incidents or CHG for changes), but is it also possible to establish an auto-numbering suffix format? For example: I want all new incident records...
How to access the true/false field in a table from a record producer. Iam using Yes/No variable in RP but when i change the option to yes in RP it is not getting reflected in the table.How to do that??
I have a variable set for use with Service Catalog items.For this requirement, I cannot hard-code most of the the field attributes, they are dynamically defined. As such, I need an onLoad() script that runs and displays/hides each of these fields a...
Hi all, Wondering some best practices here. I'm working on implementing our service catalog request items, and I'm finding that a lot of the default workflows involve creating tasks to pass along stages, etc. For us right now, during this first...
Hi there,I am venu gopal and recently started working with service now. We have an issue with the AD users info sync with service now. Service now has exported all the user info from active directory and when ever we update a user record in active di...