Hi all. I am trying to setup an inactivity monitor for incidents that are in Awaiting USer info for lnger than a day and then trigger notification emails to be send to the caller each day untill they provide an update. I have searched this forums and...
HI All, I have a requirement for SLA STOP condition on inciddent. 1. SLA should stop when "Additional comments" are added on incident form. I am not able to see "Additional Comments" field in sla condition drop down. How can i achieve this?
My issue is suppose cat value: x, sub-cat:y but i defined its value as x|y;and dependent value as x.in incident form the sub-cat value is coming as x|y instead of y..this is the issue.
Hello Community Friends,I am able to see the configurations made to the various Gauges and Reports in my update set, but I dont find the HomePage (Portal Page) as such in the current update set. Could someone help me understand how to move the change...
I've got a number of scheduled reports being distributed by email (PDFs).Users have asked if the PDF can include hyperlinks the the tickets? SImilar to how an email of a ticket allows direct connect to the ticket from the email, would be very usefu...
When discovering VMware using ServiceNow Discovery, I get several records which show up as VMWare Virtual Instance. However, there also seems to be an associated record which shows up as Computer, Windows Server or Linux Server and shows up as VMWare...
I have custom table which stores 4 variable (var1, var2, var3, var4). var2 depends on var1, var3 depends on var1 and var2, var4 depends on var1 var2 and var3. var4 stores different URLs. Requirement: on click of URL respective page should be open in ...
Hello! I am looking to create an Incident template that already contains a checklist template. We are planning to schedule this incident template to be created once a day, and we are looking to have this checklist already in the incident when created...
Hello All, What is the difference between events, alerts, incidents and problems in ServiceNow world? What is the relationship between an alert and an incident? Is an incident synonymous with a ticket in ServiceNow? How do I create an alert/event in ...
Hi, I have a requirement to set auto-populate CAB date based on Planned Start date. CAB meeting occurs usually every week Wednesday 2 p.m. I am writing a business rule for this and using GlideDateTime functions in the code. I am using getDayofWeekLoc...
Hi, Could you let me know what's the difference between [requested_for] field and [opened_by] field in [sc_request] table? At first glance it seemed the same meaning, so I asked a question. Regard, bunai
Greetings Now gurus! I need an assistance with SLA targets. As one of our clients has specified SLA targets considering Response time and Resolution time, they also have specific targets for Recovery time and this should be also a choice when defini...
Does anyone have a suggestion on how to best track and notify stakeholders when certs are about to expire?
Hi guys quick question hoping someone can help me with.Currently we manage certs out of SN. Is there a dedicated cert management module in SN or are they managed as CI's.If so is there any pitfalls I should be aware off?Thanks
Hello, I ran into an issue while trying to set the due date on an incident form using a business rule. The workflow: automatically create a new incident whenever an incident with the short description "test" is created (done)pre-fill fields on the ...
