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How to display catalog items under particular SC Categories?

How to display catalog items under particular SC  Categories? Scenario: we want display top 9 catalog items for particular SC Category select or click   at SC_categery widget in service portal? Please provide with examples...Thanks

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ram2497 by Tera Contributor
  • 1791 Views
  • 3 replies
  • 0 helpfuls

Request Opened on Behalf Notification

Hello All, If 'opened by' and 'requested for' is the same user 'Request Opened on Behalf' notification is getting triggered. What condition needs to be added to send only when 'opened by' and 'requested for' user is different? I tried with few condit...

Reddy by Kilo Sage
  • 1313 Views
  • 5 replies
  • 0 helpfuls

I retrieved a update set to test instance and preview was successful but when i committed it it got an error. ERROR: FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=47761): com.glide.db.BatchStatement$StatementContainer@bd2466,com.glide.db.Ba

I retrieved a updateset to test instance and preview was successful but when i committed it, it got an error. ERROR: FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=47761): com.glide.db.BatchStatement$StatementContainer@bd2466,com.glide.db.Ba...

shashidhar2 by Tera Contributor
  • 1775 Views
  • 5 replies
  • 1 helpfuls

Copy paste a screenshot in to the HTML field in service portal

Hi,  I am trying to pass images by using HTML feild on the service portal. I have followed this articlehttps://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administration/task/render-journal-field-entries-as-html.h...

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Rajan Kumar4 by Kilo Contributor
  • 2581 Views
  • 3 replies
  • 1 helpfuls

duplicate incidents with same number but different sys id ?

Hi,   We are finding duplicate incidents created with same numbers. and I found there is a OOB unique option. Setting unique to true on number field will solve that issue? and does anyone have any idea what is the root cause of this issue?   Number i...

sukran by Mega Sage
  • 2210 Views
  • 8 replies
  • 5 helpfuls

Resolved! Copy / Move field values from one table to another

Hi, I have 2 tables: task table (task)reason for change table (u_reason_for_change) I have fields named "executive summary" and "cause of outage". Once I input one of those in task fields and submit the task, it was not copied in the reason for outag...

Reports on Incident and SCTask Tickets worked on by a Group

Hello All, I am looking to pull a report on Incident tickets and SCTask tickets that were worked on by a group (lets call the Group "Benefit") however, I do not want to include tickets that was assigned to the group but not worked on by a member of t...

AP30 by Tera Expert
  • 2488 Views
  • 6 replies
  • 1 helpfuls

How do I get the referring URL within a Business Rule?

I can't find the answer to this, and I'm pretty sure it's because it's such a dumb question.I've got a Record Producer, and in the script that handles it, I'd like to have it redirect to one place if we're working with a CMS site, and a different pla...

rushputin by Mega Expert
  • 5924 Views
  • 5 replies
  • 6 helpfuls

How often should an open incident be updated?

Hi Everyone, Just a quick inquiry if there is an ITIL expectation on how often an open incident should be updated by the assignment teams? We have been using a number of 7 days that an open incident should be updated in... But this is just a # we cam...

moseth by Kilo Contributor
  • 1876 Views
  • 1 replies
  • 1 helpfuls

Close spModal after 10 seconds

I am looking for a piece of code to delay the closure of the spModal box. Currently as soon as you click "OK" the box closes however, instead of this I am hoping there is a piece of code I can use on the client script that will delay the closure of t...

ashfaq by Tera Contributor
  • 1573 Views
  • 6 replies
  • 4 helpfuls

Resolved! Copy catalog item variables to Task description field.

HI All. I need to copy all variables from a catalog item(portal form) to sc_task description field. there for i'm using the next business rule (along a client script) which works OK except for list collectors. I'm getting a sys_id as value if catalog...

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Al13 by Tera Contributor
  • 5830 Views
  • 4 replies
  • 3 helpfuls

how can i set the work notes updated by system administrator

we have a business rule which will set the approvals no longer required, in the business rule we have given the work notes as "approvals are auto mated by system" but finally the work notes are being updated. but not by the system. with the name of t...

lakng by Tera Contributor
  • 3852 Views
  • 14 replies
  • 6 helpfuls