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Populate existing Standard Change with Record Producer or similar

Our business is one that moves around quite a lot. We're in a situation where we have a Property team who will trigger an office relocation request via email, which comes through as an incident currently, which is a bit crummy and not great in terms ...

jonny27 by Giga Contributor
  • 1602 Views
  • 3 replies
  • 0 helpfuls

How Can I Save a attachment file in mid server path, I have used the request.setRequestBodyFromAttachment(attachment.sys_id). But, from this I can send it to only thrid party urls.

Hi, I have used request.setRequestBodyFromAttachment(attachment.sys_id), in REST API and able to sent it to third party paths.    request.setEndpoint(end_pont); How can send the attachment to th mid server path. In the above setEndpoint, what should ...

san1989 by Giga Guru
  • 1803 Views
  • 1 replies
  • 0 helpfuls

Mid servers cloning and mid server credential cloning

Hi All, I have a query regarding Service Now cloning .When we have cloning from Production instance to sub production instances .All production mid servers are  shown in mid servers list of sub production instances .Also the credentials which we are ...

_bhishek by Tera Guru
  • 1421 Views
  • 2 replies
  • 1 helpfuls

How to submit an Order Guide through REST API?

Hello, There are OoB REST APIs are available for service catalog, and I wanted to use those to submit an Order Guide.  My Order Guide consists of two catalog items and can be chosen based on a drop down value in describe needs.The Order Guide is a cu...

Resolved! How to add Time Zone field in End User Profile -Service Portal

Hi ,  please help me how to add Time Zone field  under ""User Reference""" for all  Non-role users side also         Under About Section : Time Zone field value available here but here  How to Add Label "Time Zone " under About section

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Sironi by Kilo Sage
  • 2418 Views
  • 13 replies
  • 2 helpfuls

Resolved! Knowledge Management Process Document

Hi All, Greetings! I kindly request if anyone can provide me knowledge management process and procedure document. Please do the needful. Thanks and Regards.        

Vinay P by Kilo Contributor
  • 3244 Views
  • 1 replies
  • 2 helpfuls

Resolved! Auto numbering populate before form save

Hi Experts,  I have a requirement to populate incident number in new record when form load. OOB auto numbering (ie, incident number) will populate after form save.  Please suggest any property is there? 

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Resolved! How to change 'No matches found' message for a reference field

Hi All, On a catalog item we have a reference field  'System Name'  and it references the records from CMDB table. When someone types in reference field it shows the list of matching records. If no record found then it shows 'No matches found'. Can ...

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Madhura5 by Tera Contributor
  • 2301 Views
  • 9 replies
  • 6 helpfuls

Resolved! Info Message Client Script

I am trying to add a blue bar info message under a field with a client script.  I want the info message to be several lines.  How can I do a line break on the info message to have the message show on multiple lines?  I want it to look like the below ...

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