Urgent: How to change the Header name of the Form.
There is a spelling mistake in the name of the form. How to correct that?Regards,Arpit Taneja
Forum Posts
Best way to track non-incident type work?
We are looking for an avenue to track non-incident items and would like to see how other organizations are tracking these types of items. Some may come from the business as something they would like us to do, and some may be internal work that we ...
user_admin role can't edit fields in group
Greetings!I would like to give team members the ability to administration ( create/edit ) groups. Per the documentation the role user_admin will enable a user to do this:http://wiki.servicenow.com/index.php?title=Creating_Groups#gsc.tab=0However, the...
Resolved! I need to include Approval History on RITM approval notification.
I have a catalog item that requires multiple levels of approvals: Manager, Director, General Manager, VP. I have the workflow for this working correctly. Now, when the approval notifications get sent out at each stage of approval, I need the approval...
Email notification filter
Hi All,I'm trying to make sense of the below email notification filter. We're currently on Eureka and switched to Inserted/Updated style email notifications instead of Business Rule/Event triggered ones. This notification runs on Incident table when ...
Resolved! Assets Without Configuration Items
I currently have a batch of hardware assets that do not have related CIs, due to the fact that the Model they are assigned to was built improperly and has a bad Model Category. If I simply go into the model and fix the Model Category, it will only im...
Resolved! Hi, can someone pls tell me the use of "Follow up Date" in Incident form?
Hi, can someone pls tell me the use of "Follow up Date" in Incident form?
Modify com.glideapp.servicecatalog_checkout_view
I was trying to modify the UI Page 'com.glideapp.servicecatalog_checkout_view'. I am trying to add 'state' field which changes based on the 'stage' field from Workflow on the ticket. I am able to retrieve the value coming from the 'stage' field. But ...
Rest API to get token
Hi,Is there a REST API to get auth token for basic authentication and reuse that token for subsequent request? Is this kind of design supported in Servicenow REST API?
Adding CSS to Emails?
We are looking for adding CSS (Adding a arrow shapes to showcase the state) in the Email we designed. We had used mail scripts and script include which are called from Email Notification.(Email notification calls mail script, Mail script calls the fu...
Resolved! Look up/reference field needed for related KB article on Change Form
I feel like I must be missing something extremely simple... But I have spent hours trying to get this field to work like I want it to. I need to be able to have a reference field added to our change request form that references a published KB article...
Sender 'xyz@deploy.zip.net' is not trusted, bypassing script
Hi All, I am experiencing a strange error. When i sent an email from xyz@deploy.zip.net i am getting an error "Sender 'xyz@deploy.zip.net' is not trusted, bypassing script"but i have already added this domain "deploy.zip.net" to...
Resolved! How to search ServiceNow Problem
I sent an issue into HI support and they provided a Problem number for an existing known issue.How can I search the Problem database to find this particular problem case? I searched on HI, community and google but can't find where to locate the detai...
Removing thousands separator on integer field
I want to use an integer field to store and display a 5-digit number which is a telephone extension.It gets displayed on forms with a thousands separator - extension 55123 becomes "55,123".How/where can I set the diplay of this field to not use a tho...
SOAP DateTime values
My understanding is dates and times are stored in UTC and when retrieving dates via SOAP I am getting the date in the expected UTC offset. However, when I update a record with a Date and Time passing UTC, the value is altered (see below). It appears ...