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approval via email double response

El Cuchi
Tera Guru

Hi there,

 

i just realised that out of the box a person can approve a change request via email and use the same email to reject it 15 minutes later. is this correct?

I know i can customise the inbound action but is the OOB inbound action allow users for this scenario?

 

regards,

Max

5 REPLIES 5

adamfolukes
Kilo Contributor

An approval via email may receive a double response when the recipient accidentally replies twice or sends separate confirmations. To avoid confusion, verify the latest response, confirm the approval status with the sender if necessary, and maintain clear records of all email communications for accurate documentation and future reference purposes.