Approve/Reject Button in a Notification

[AP30]

Hello,

I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject?

Thanks for your help.

[Ankush16]

Via HTML you can make button.

Refer below code it will make a button

<table style="text-align: center; background-color: #82c9b8; border-color: #82C9B8; border-radius: 5px; color: white; height: 35px;">
<tbody>
<tr>
<td style="text-align: center; color: #ffffff; padding-left: 20px; padding-right: 20px; font-size: 16px;">LINK TO Approvae</td>
</tr>
</tbody>
</table>
</td>

[Jaspal Singh]

Hi Tim,

You need to write a script include & mail script that will achieve what is required as below.

Script include:renderMailToButton

function renderMailtoButton(image, response, emailbod){
	
	var instance = gs.getProperty("instance_name");
	var link = "https://" + instance + ".service-now.com";
	var mark = email.watermark;
	var number = current.number;
	//gs.log('Number is ',number);
	var number1=current.week_starts_on;
	//gs.log('Number1 is',number1);
	var emailAddress = instance + "@service-now.com";
	//Different number if from an approval
	if (current.getTableName().indexOf("sysapproval") != -1){
		number = current.sysapproval.number;
		//gs.log('Number r',number);
	}
			var mailLink = '<a href="mailto:'+ emailAddress + '?subject=Re:' + number + ' ' + response +'&body=' +  emailbod +  mark + '"><img src="' + link + image + '"></a>';
	return mailLink;
		
	
	
}

For Approve

Mail Script: email.approve.button.insert

var img = "/approve.png"; //considering approve.png is the image stored in Image table of ServiceNow

var response = "approve";

var emailbod = "I approve this request.%0D%0A%0D%0A";

template.print(renderMailtoButton(img, response, emailbod));

For Reject

Mail Script: email.reject.button.insert

var img = "/reject.png"; //considering reject.png is the image stored in Image table of ServiceNow

var response = "reject";

var emailbod = "I reject this request.%0D%0A%0D%0A";

template.print(renderMailtoButton(img, response, emailbod));

Once done you need to call the above mail scripts in below format in email notification body

${mail_script:email.approve.button.insert} ${mail_script:email.reject.button.insert}

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[AP30]

I will try this. Thank you.

[AP30]

It is not working. What could be the issue?

I created the Script include and email scripts but it is not populating in the notification.

var renderMailToButton = Class.create();
renderMailToButton.prototype = {
initialize: function() {
},

type: 'renderMailToButton'
};

function renderMailtoButton(image, response, emailbod){

var instance = gs.getProperty("instance_name");
var link = "https://" + instance + ".service-now.com";
var mark = email.watermark;
var number = current.number;
//gs.log('Number is ',number);
var number1=current.week_starts_on;
//gs.log('Number1 is',number1);
var emailAddress = instance + "@service-now.com";
//Different number if from an approval
if (current.getTableName().indexOf("sysapproval") != -1){
number = current.sysapproval.number;
//gs.log('Number r',number);
}
var mailLink = '<a href="mailto:'+ emailAddress + '?subject=Re:' + number + ' ' + response +'&body=' + emailbod + mark + '"><img src="' + link + image + '"></a>';
return mailLink;



}

Thanks for your help.