Approve/Reject Button in a Notification

[AP30]

Hello,

I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject?

Thanks for your help.

[Jaspal Singh]

Hi Tim,

When you create a Script include you will have something populated automatically in the Script area. You can remove it & copy the script as mentioned in my post before as is.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[AP30]

I tried it and updated the email script as well but same issue

var img = "/approve.png"; //considering approve.png is the image stored in Image table of ServiceNow

var response = "approve";

var emailbod = "I approve this request.%0D%0A%0D%0A";

template.print(renderMailtoButton(img, response, emailbod));

What can i possibly be missing? Thanks

[Jaspal Singh]

Hi Tim,

Can you kindly paste the scripts written for getting this in place once.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[AP30]

I have indicated existing script in the thread

[AP30]

Below is the current script that works in dev instance but not in Prod. Anyway you can tell what might be wrong?

var link = "mailto:"+gs.getProperty('instance_name')+"@service-now.com?subject=Re:"+current.sysapproval.getDisplayValue()+" -approve&body="+email.watermark;


template.print('<font face="helvetica">');

var backgroundColor = 'background-color: #006400;';
var border = 'border: 1px solid #000000;';
var color = 'color: #ffffff;';
var fontSize = 'font-size: 16px;';
var fontFamily = 'font-family: Helvetica, Arial, sans-serif;';
var textDecoration = 'text-decoration: none; border-radius: 3px;';
var webKitBorder = '-webkit-border-radius: 3px;';
var mozBorder = '-moz-border-radius: 3px;';
var display = 'display: inline-block;';
var padding = 'padding: 5px;';

template.print('<a href="' + link + '"');
template.print('style="' + backgroundColor + border + color + fontSize + fontFamily + textDecoration + webKitBorder + mozBorder + display + padding);
template.print('">');
template.print(gs.getMessage('Approve'));
template.print('</a>');
template.print('</font>');
})(current, template, email, email_action, event);