approve request from iPhone

SakshamB
Tera Contributor

I got a ticket 

"I am application owner, I need to approve release and change request, can I approve them on my iPhone? Both Safari browser or App are fine."

any comments?

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @SakshamB 

 

yes, you can do. But Prefer to use the mobile Agent app so that it is quick and easy.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

AndersBGS
Tera Patron
Tera Patron

Hi @SakshamB,

 

For sure you can.... but you need to have the mobile agent configured before you're able to do that. 

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @SakshamB 

 

yes, you can do. But Prefer to use the mobile Agent app so that it is quick and easy.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS
Tera Patron
Tera Patron

Hi @SakshamB,

 

For sure you can.... but you need to have the mobile agent configured before you're able to do that. 

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

SergF
Giga Contributor

Yes, you should be able to approve release and change requests from your iPhone, but it depends on the specific system your organisation uses for approvals. Many platforms, like ServiceNow, Jira, or SAP, have mobile-friendly interfaces accessible via Safari or their dedicated apps. If the system supports it, you may need to enable mobile approvals in settings or use an authentication method like SSO or MFA.

SergF
Giga Contributor

If approvals aren’t working through Safari, try clearing the cache or switching to another browser. Also, ensure the app is updated if using a dedicated approval tool. If you need a bit of personalisation while handling work tasks, you might enjoy the old nokia ringtones to create your own custom tones. Hope this helps!