Approver can't see attachment in service portal

[gregmc83]

We have a catalog item that requires the requestor to add an attachment, any itil user can see the attachment but approver_user users can't see them. I've had a look at ACLs etc but can't see where it would be. Where the record would show the message appears as below; 

Can anyone help? Is it relating to the sc_request or the attachment?

[Brian Lancaster]

The reason the approver cannot see the attachment is because they are looking at the approval record and most likely the attachment is at the RITM level.  One suggestion would be to use a business rule to copy the attachment from the RITM to the approval record(s).  Then add the attachment widget to the approval view on the service portal.

[gregmc83]

Think it's linked to rights to see the activity stream, as this is the approval screen an itil user sees in the service portal for the same request; 

[Brian Lancaster]

This appears to be a rights issue.  I think it is due to the fact that you are trying to display the activity stream and only users that are able to view that are ITIL users and the users who opened the request.  You can try adding the approves to the watch list on the RITM as they will then be able to see the work steam.  Also like in my previous post you could copy the attachment and then just use the attachment widget to get them to be able to view the attachment.

[gregmc83]

Ended up raising this on HI and they came back with solution for setting it on SP as well; removal of a script in an ACL relating to sc_req_item