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Approver for Change should be "NO Longer Required" but it still shows "Requested" or "Pending" for a successful closed change tickets

haripriya5
Tera Expert

‎12-10-2018 11:59 PM

Hi , 

In the change request , we have Approvers tab , for a approved and closed change , we should see the Approver for state as " No Longer Required" but I see it as " requested" .

find_real_file.png   find_real_file.png

Need to write an ACL , can someone help on this ? 

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VIVEK ANAND1
Tera Contributor

‎12-24-2018 05:50 AM

  1.  No, ACL is not related to this.
  2. There is an OOB Business rule "SNC - Run parent workflows (Approval)" which is written on 'sysapproval_approver' table. Check whether there are any customization made in it which modifies the OOB process.

Note: 

SNC - Run parent workflows (Approval) -> This BR calls a function inside "WorkflowApprovalUtils" Script include and it further calls other script include. In the end of iteration finally it calls a Script include which is not exposed by ServiceNow "SNC.WorkflowScriptAPI()".

  • If a script include is not exposed then it can't be edited by us.

My Guess:

Issue should because of any customization made in the BR stated above or in any of the functions (during iteration - i.e. one function calling another function which could be in same or other script include as per OOB) which are actually called from the BR.

 

Best Regards,
Vivek

Note: Please mark answer as helpful if it fixes your issue or helps you to proceed further.

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haripriya5
Tera Expert
In response to VIVEK ANAND1

‎12-28-2018 12:13 AM

Hi Vivek , 

 

Thanks for the reply , would check and revert for any further updates. 

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