ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How can I create a scripted filters on user table.

Hello experts,I want to create a scripted filters on user table for showing user which having the "Itil" role.I have taken the help from https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/use/using-lists/task/t_ScriptedFilte...

Chandra18_0-1713435829869.png
Chandra18 by Mega Sage
  • 1306 Views
  • 6 replies
  • 0 helpfuls

Resolved! Set Manager name based on selected user

Hello everyone, Please I need your help, I have 2 fields one called "Requested for (requested_for) and another one named "Manager Name (manager_name)", The idea is that when the selected user changes, the manager changes as well,  this is the script ...

jesusnava by Giga Expert
  • 4083 Views
  • 23 replies
  • 8 helpfuls

Saving a form without providing mandatory fields

I have a field - "technical owner" on a form and whenever  the technical owner clicks on save button , system should save the data and not check for the mandatory fields even when they are not entered. 

gayatri38 by Giga Guru
  • 918 Views
  • 1 replies
  • 0 helpfuls

g_scratchpad in catalog client script

Hello All, I was going through onSubmit catalog client script code written by a developer. I found that "g_scratchpad" is used in the script. I want to know what is the use case of "g_scratchpad" in catalog script. If anyone have any idea please reve...

Sourin1 by Tera Contributor
  • 4562 Views
  • 8 replies
  • 1 helpfuls

Resolved! Change Management and Dynamic CI Groups

after creating a Change Request and selecting a Dynamic CI as the configurtion item, and hitting save, should the Affected CI tab at the bottom of the change request "unpack" all of the CIs associated with the dynamic group have it listed individuall...

craigrowlson by Tera Contributor
  • 2349 Views
  • 4 replies
  • 1 helpfuls

interactive filters on catalog items

Hi TeamI am working on dashboards mainly on interactive filters. I am creating a dashboard on catalog item. while trying to create  a interactive filters form I given table name is catalog table(sc_cat_item). after that it was asking to select field ...

Problem GlideModal for onAssess , onFix and other

Hi Everyone, I was tracing the UI Script "ProblemModalUIHelpers" specifically on the on "ProblemModalUIHelpers.onAssess" function somehow it is calling this function "ob.openModal('assess_dialog_form_view', getMessage('Assess'), 850, formValues);" in...

find_real_file.png find_real_file.png
Tadz by Kilo Sage
  • 4602 Views
  • 10 replies
  • 9 helpfuls

How to stop SLA without removing setworkflow(false)

Hi Team,We have a requirement to put on "On-Hold" state of demand records. We have return background script to update the state into on-hold. Script:- Var gr = new GlideRecord("dmn_demand");gr.addEncodedQuery("sys_class_name=dmn_demand^numberINDMND.....

thaduri sai by Tera Contributor
  • 520 Views
  • 2 replies
  • 0 helpfuls