How to call Script Include from another Script Include?
How to call Script Include from another Script Include? AND how to call functions/methods from one Script Include to another Script Include functions/methods?
Forum Posts
Newly created holiday will add to the already created incident SLA or not
I have created(Friday created just assume) an incident(INC1001) and SLA is attached, just assume Saturday and Sunday SLA will PAUSE.. Now the scenario is if there is holiday on Monday we got to know this by Friday evening. 1. How will we ensure that ...
Resolved! Is it recommend to create a Choice field with String type in ServiceNow?
Hi, Kindly help me on below: Is it recommend to create a Choice field with String type in ServiceNow?
Issue while uploading attachments
Hi All,Whenever i am trying to attach any attachment to any table i am getting an error below error This site can’t be reached The webpage at https://xxxx.service-now.com/sys_upload.do might be temporarily down or it may have moved permanently to a n...
Resolved! After moving the update set from Dev to test then some of the ui policies are not working
Hi,After moving the update set from Dev to test then some of the ui policies are not working. Please help me out the reasons for the same Thanks,
Sum Calculation of List is Not Displayed Due to View Configuration
My task is to rectify an issue with a view (Default View) of a table and a list on the Development (DEV) instance. The goal is to configure the view on the DEV instance to mirror the one on the TEST instance.On the TEST instance, the sum is computed ...
SDLC Component validations in service now, if we commit the now.yaml file from github.
There is one now.yaml file in GitHub, when we give the mandatory field vales and commit the now.yaml file, SDLC Components will be created in service now. If we give empty field values while commit the now.yaml file, sdlc components should not be cre...
Deleting user roles is not captured in update set. is there way to capture these changes
Hello All,A user has some roles which need to be deleted. After editing the list and removing roles, i noticed that these deletions were not captured in update set. Is it possible to move these changes to other instance within update set, or these ne...
Resolved! Modify the Order button on Contextual Search Results
Hello, We've added a contextual search for catalogue items to a catalogue item (Miscellaneous Request) to try to help users search for a request that is more suitable before submitting the generic Misc request. This is all working fine, however I was...
Resolved! Assignment group autopopulate based on use's email
Hi All, I have one requirement to auto populate group name based on user's email but below not working , tried so many ways but could not achieve please helpNOTE: Atul please dont reply on my question your always giving irrelevant reply diluted ques...
Resolved! Please help me based on the issue type KB articles will display it in the portal
Hi,Please help me based on the issue type KB articles will display it in the portal. Please find the below mentioned Screenshot for your reference. Please help me out where i have configured this one.I have configured this one very long back not abl...
Change Manager make changes on Production?
Hi, I am reading Docs to learn ITSM application and found that users with change_manager role can make some changes.Example:Approval DefinitionAutomatic change conflict detectionStandard change templatePredefined transition condition typeDoes this me...
Reports showing total number of incidents closed, no of incidents met SLA and SLA met %
Hi team,We have a requirement for preparing servicenow dashboard showing data related to SLA of incidents in a weekly manner.The sample of the required output is as attached. Can you please help me in achieving it as it has to be built on incident an...
