Resolved! Survey assessment Due Date
Hi all,Can anyone tell from where the Due Date on the Survey assessment populates and whether it can be changed Thanks in Advance
Forum Posts
Resolved! INCIDENT SLA TABLE CONTAIN LATEST RECORD
Hi All, We have a requirement in which we have to show only the latest record as per the SLA on the incident sla table? For eg:- I created an Incident "A" and incident A contain Response and Resolution SLA . So our Response SLA stopped when the con...
Can you remove the totals from the pivot table reports?
I have a table that gets populated with indicators by month, then I make a pivot table report where I have the indicator title on the rows and the month on the rows and then I have the sum of value as the data. Month by month this table is populate...
Pop up message when ever configuration item (CI) field is empty in incident
Whenever a user close and save incident from if CI field is empty A Pop up message should come when ever configuration item (CI) field is empty in incident while closing the incident ticket and it should come for some selected groups only (3 to 5 gro...
How to show latest version of knowledge articles through script
I have created fixed script to publish retired articles and change valid to date increased by 30 days to see retired articles on portal , its working , only the issue is client want to publish latest version of articlesHow to achieve this via script?...
Resolved! Convert Business duration into hours.
Hi All, I have a requirement to convert the business duration value into hours.right now value is populating as days hours minutesI tried some scripts but that is not working. Please help in this. Thanks,Sam
Workflow timer to wait for if today is five days from the "effective date"
I'm trying to kick off a workflow task that will wait until today is 5 days from the "effective date" before kicking off the rest of the workflow creating a task etc. Is this possible using the condition builder? A script will do.Thanks!
Resolved! how to create a report that counts how many/which tickets were transferred from a specific group?
I need to create a report that counts how many/which tickets were transferred from a specific group (Level 1) to another group (Level 2). How can I do this?
Resolved! Now Learning - Voucher
How do I prove on Now Learning that the company I work for is a partner and get a voucher for the CSA course?
Attachment was excluded from this email because the attachment has an invalid content type
We are sending the Attachments in the email Notification that are present in the record through include Attachement option in the Notification. But in the logs we are getting warning like : "Attachment 'Sample.docx' was excluded from this email becau...
Resolved! Metrics on KB Articles
Simple question...is there anything that tracks how many times a KB article has been opened and when? TIA for any information you can provide.
Need to update reference field by using background script
Hi Team,I have a field called location in cmdb_ci table which is OOTB. I have created a custom table and create a field in cmdb_ci referencing to custom table. Based on the OOTB location field need to update custom reference field in servicenow. How ...
Resolved! UI Policy or UI Action
Hello, I am trying to get a multi-line field to appear on a catalog item when a user selects yes to a question on another field. Does it require UI Policy or UI Action? The question specifically is: Is Cabling Required? Y/N. If Yes is selected, “E...
Trigger notifications on specified user
Hi,I have a requirement where in I have created a workflow and used a notification card such that a notification has to be triggered to a specific person I have defined within workflow.But notification doesn't seem to appear , when I try to impersona...
Resolved! Get Cost Center Field to automatically populate
Hello, On a catalog item, how do I get the cost center field to automatically populate when the Requested For field populates and/or when Location field is populated.
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