Create new knowledge article page is blank

dan167
Tera Guru

Hello I am having an issue with the create new article page in knowledge management. After some plugin updates (I think) the page is showing blank not allowing users to select a knowledge base or knowledge template. The only thing they can do is select is "Switch to an older version of this page". Then it will allow them to select the knowledge base.

 

Has anyone ran into this? If it was a plugin update I am not sure which one did this.

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @dan167 

 

Try to update / repair  base knowledge Management plugin once. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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This plugin com.glideapp.knowledge Knowledge Management Core ?

AGLearnNGrow_0-1733847691637.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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That did not seem to help. Any other suggestions?