The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Create new knowledge article page is blank

dan167
Tera Guru

‎12-10-2024 07:59 AM

Hello I am having an issue with the create new article page in knowledge management. After some plugin updates (I think) the page is showing blank not allowing users to select a knowledge base or knowledge template. The only thing they can do is select is "Switch to an older version of this page". Then it will allow them to select the knowledge base.

 

Has anyone ran into this? If it was a plugin update I am not sure which one did this.

Preview file
18 KB
0 Helpfuls
  • 605 Views
6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-10-2024 08:05 AM

Hi @dan167 

 

Try to update / repair  base knowledge Management plugin once. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

dan167
Tera Guru
In response to Dr Atul G- LNG

‎12-10-2024 08:18 AM - edited ‎12-10-2024 08:18 AM

This plugin com.glideapp.knowledge Knowledge Management Core ?

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to dan167

‎12-10-2024 08:21 AM

AGLearnNGrow_0-1733847691637.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

dan167
Tera Guru
In response to Dr Atul G- LNG

‎12-10-2024 08:36 AM

That did not seem to help. Any other suggestions?

0 Helpfuls