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07-30-2025 03:57 AM
Hello
Experiencing a sudden issue in our Test system where when an article is published and navigated to via the Knowledge Portal (kb) and then clicking on a Knowledge Base, the article appears in duplicate.
The 'frame' around the article ends and then a new frame starts.
I've redacted the info from the image below but as you can see, it has the Copy Permalink at the bottom and then immediately starts again. This is also happening for me when I use the Permalink option to navigate to it. I've not noticed this previously. What might be causing this? Thanks.
Solved! Go to Solution.
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07-30-2025 04:28 AM
Can you provide the Screenshot for the same ? If its in portal, just check if the widget was added twice by mistake maybe
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08-01-2025 08:57 AM
Hi - thanks for this. Was able to confirm that there were two widgets and one has been removed now to remedy the issue. Thank you!