Asset Contract Tables
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‎08-31-2010 12:42 PM
I have a question regarding Asset Contracts in Service-Now. I see that there is a contract table (ast_contract) which is extended by the warranty, service contract and lease tables. It appears that these tables are associated by the Contract Type field. We will be importing contract data from another source which has several more contract types (Hardware Maintenance, Subscriptions, Software Maintenance) beyond what Service-Now has. Can I simply personalize the choice list for "sys_class_name" on the ast_contract table in order to have the contract types that we will be importing? Or will I need to create a new extended table for each new contract type we will be importing?
Thanks for any assistance
Rick
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‎08-31-2010 12:44 PM
Any place in Service-now where you have a 'sys_class_name' is an indication of extended tables. If you want additional contract types you'll need to create additional extended tables for them before you import.
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‎09-01-2010 06:13 AM
Mark - Thanks for the quick reply, this will be very useful info for me. I created some extended tables for AST_Contract and it worked great.
