Hi Team,I'm working on the following requirement:Requirement:For both New and Reply emails, update the existing Incident by identifying "Servicenow ticket reference is INCxxxxx" from the email body and populate the Last Email To Customer (Date/Time) ...
Hello Teamas an admin we can view 1032345 records in service report which is configured on service_availability tablebut as an non admin user in report it show as "No records to display" and form the service_availability.list able to see 1032345 rec...
Hi everyone,We have observed an issue in our ServiceNow instance where duplicate outage records are being created in a major incident outage related list. During our investigation we found that the duplicate records exist only in the task_outage tabl...
I've been off the tools for a while, so this is probably a dumb question... Is there a simple way to get a full list of all the tables that a particular user appears in? E.g., if there is a user John Doe, is it possible to return a list of all th...
Hello all, I have configured a notification on my custom table, with When to run is whenever a record is created.So, when the user receives email on this, I want to provide him a link to "create an Incident".So, when the user clicks on it from the em...
Hi All,While reviewing the Customer Action: MFA Enforcement for all users performing Local or LDAP authentication, I noticed that the snc_external role/users are currently exempted from MFA enforcement.Could you help clarify the reason behind this ex...
I am trying to add emails to activity log. I added the roles, set up the activity log fields but it doesnt show. even as an admin I cannot see. Is there anything else that needs to be done for custom apps? even though i added the fields filter only s...
My goal is 4 fold: 1) Allow the SCTASK to save when the "Client facing IP address" variable is blank, 2) Perform validation to prevents close if the variable is empty 3) Show an error message on the variable field and 4) Apply this validation only fo...
Hi Team,I have a requirement to display a Multi Row Variable Set (MRVS) in the Now Mobile approval screen.Current ScenarioI have a catalog item with an MRVS variable called Software Required.When the approval is opened in the Desktop UI, Under the RI...
When customers reply to Service Desk agent Chats and include quoted text, the quoted content is not displayed correctly. As a result, it is difficult to determine which specific questions or comments from the Service Desk agent the customer is respon...
Hi everyone,I hope you're doing well.I need your guidance regarding some ServiceNow topics. I have an assessment scheduled for next week covering the following areas:PlatformScriptingITSMIntegrationsIf anyone has study materials, notes, interview/ass...
When i type any word like "report" i have seen 'Suggested' below the suggested results and recently viewed, when i click on the item under Suggested it got me to the wrong url and shows the error "You are either not authorized or record is not valid....
I tried two ways: 1. Export Update Set 2.Remote Update Set: Is Remote Instance Module Is not there in Zurich and Australia Release, Why? Is there any other way apart from these two?
We'd like to have the comments for SCTASKS updated to reflect the REQ number. Real world example:Robin opens REQ0015131. She receives an email notification mentioning this REQ number.This creates RITM0015975.This creates SCTASK0016100.I respond to SC...
Hello Team,I want to Add one Option in the SOW Dropdown,Help me to add it (Please Find the below screenshot)Thanks
