When creating a Change Request from an Incident, it is often useful to automatically copy relevant field values from the Incident to the Change.ServiceNow already copies some OOB task fields, but organizations usually need additional fields or custom...
Hi, I am working on catalog item to manage membership in ServiceNow groups, including groups that have roles requiring a subscription. Information on whether the groups requires a subscription are stored in Subscription Group [group_has_subscription]...
I am trying to update the lifecycle stage and lifecycle stage status on server table but as there is no pair present in lifecycle control table, the updates are not reflecting on the records. but few months back the value was getting updated. is ther...
Hi Everyone,We are currently implementing user provisioning from Microsoft Entra ID into ServiceNow and would like to validate the recommended integration pattern.As part of our review, we have identified two approaches:Using the Microsoft ServiceNow...
Hello, I would like to see which knowledge articles are based on which knowledge templates. I don't see such a column. Is there a possibility to display the article template on which the articles were created? Thank you for your help
Beginner Level Interview Questions 3)Can we add permissions to the users and groups? which is the best practice?Answer)Yes , we can add roles to the users and groups manually and as well as with the script by using GlideRecord. the best practice is ...
I'm working on capturing approval duration using a metric definition on approver table.Requirement:The approval type is user based approvalMultiple users (eg 4-5 users) are assigned at this levelIf any one user approves, the request moves forward as...
Hi All,I’m working on a requirement in ServiceNow and would appreciate your guidance.Requirement:We have a catalog item for ServiceNow access. It contains:A variable “Service Required ” (dropdown) → includes Request AccessA variable “Type of Access” ...
Hello community, I have a reference variable that by default shows the "Name" column, but I need the "u_managed_by" column to be visible only in this case. I applied this scriptBut the display ended up like this:
Hello community, I have a reference variable that by default displays the "Name" column. I would like it to display the "u_managed_by" column only in that case. I applied this code: But the visualization is like this:
Hello All,I am facing an issue with a Service Request (SR) catalog item.Requirement:When the SR form is submitted, it contains a List Collector variable (multi-select). Based on the selected values, the system should:- Create only 1 Request (REQ)- Cr...
I have a requirement here, where I have two fields, one is a "select the group" field referencing to group table which is in the main form and another field called "user", referencing the user table which is inside the MRVS, and one more thing, ever...
Hello everyone, I have a requirement in Advanced Work Assignment (AWA). As an Admin, I should be able to change an agent's Current Presence State. Some agents might forget to set themselves as 'Available,' and I need the ability to update it. I attem...
We are trying to use the Manage IT Skills. When managers go there, they are not able to update skills. My PDI has users along with a list of skills at the top and options to add or change the skill level. In our actual instance it only has the groups...
Hi Team,I am having a requirement in the CSM module. I want to capture all the Metric instances when the case state changed from Active to False. So, I have created a Async BR with all the Metric Definitions stored in the property. It is updating all...
