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How to Delete Data Using Transform Map

We are considering importing an Excel file into the group member (sys_user_grmember) table.This involves not only adding data but also potentially deleting data from the group members table.We are exploring adding a deletion flag to the Excel file an...

hamauzutr13 by Mega Contributor
  • 330 Views
  • 3 replies
  • 2 helpfuls

Incident Update Inbound action query

HiWe are working in a domain separated environment with multiple domains. Most of our users are shared resources, meaning they have multiple user profiles (one per domain) but use the same email address for each profile.Issue:When such a user replies...

InnusMulani by Tera Contributor
  • 208 Views
  • 1 replies
  • 3 helpfuls

Notification Email Scripts

Hi All, I have written a e-mail script to display the incident summary in the notification. Email script:var incident_record = current.sysapproval.getRefRecord(); if(incident_record){    template.print("<table>");    template.print("<tr><td><strong>C...

How to attach sample template without any data

Hello Everyone,       I have one requirement ,like i have one catalog item in that i want attach on sample Excel sheet. How may ways are there please let me know. send me the solution based on ways. Thanks,Manohararuna

create a change calendar

can I manually create a change calendar that includes blackout dates, project go-live dates, etc...?

GregG6 by Tera Contributor
  • 3944 Views
  • 5 replies
  • 4 helpfuls

How to trigger Flow yearly basis ?

Hello community,Is this possible to trigger flow yearly basis ?  For example : Flow should trigger on Jan 1 at 12 PM every year.   Thanks

Mahesh23 by Mega Sage
  • 1071 Views
  • 5 replies
  • 0 helpfuls

Creating subtasks in Workflow with own workflows

Hi, I have a RITM process that creates subtasks to collect documents (basically, eight different Task subtables for various documents, some subset of which are needed each time through).  Simple enough.  But, then I need to make sure the attached doc...

automatically creating problem based on incidents

Hi,I am new to service now .I want to create a problem record automatically based on incidents.for example if there are 10 incidents of same type then i need to convert that incident to problem automatically is it possible ? if yes please reply to me...

suri by Kilo Expert
  • 6985 Views
  • 7 replies
  • 1 helpfuls