Hi Experts,I am currently working on configuring bidirectional integration using the JIRA spoke and have encountered the following issues:I am unable to use the "Update Issue" action in JIRA Spoke, as the additional fields are grayed out.Whenever I u...
If you have the Impersonate role, what type of User are you not able to Impersonate? 1) Extended Security Admin 2) Security Desk Users 3) Special Agents 4) Government Customers 5) Security Incident Response Users
Hi all, It is not clear to me how Base value, Percentage improvement, Target value work. I found that Base value is "Base value of the success measurement method when the target is set.":- Is it shown automatically? Because it is not in my case (e.g....
Hi , I have configured Datadog to servicenow integration following this document https://docs.datadoghq.com/integrations/servicenow/?tab=itomitsmintegration I am able to get incidents from data dog pushed into servicenow ,but as per document State c...
Hi all, It's clear that CIM does not manage costs and resources for initiatives and if it is needed, then the initiative itself has to be converted into a demand. Anyway, initiative tasks are assigned to do some work (e.g. create new articles to redu...
Hello Everyone, I am currently doing "IT Service Management (ITSM) Implementation On Demand" in now learning.I'm unable to implement a few stories. Can anyone share dumps for these lab stories so that i can really learn and implement?
My company recently switched to ServiceNow, and I think there's room for improvement at every level. That is, just about every feature of this software that I've dealt with is awful. I've used a handful of ticketing systems over my career, and this i...
Hi Team,I’m working on Advanced Work Assignment for incidents and need some clarification. My goal is to prevent tickets from sitting in an agent’s inbox if they don’t accept them and instead route them back to an “Unassigned” queue.Here’s what I hav...
The requirement is to have a dashboard for " Testing Coverage Ratio" with standard report - Test Cases Actual Executed / Test Case Planned. I know we have a testcase table and a test case instance table. But these two are not related. So Im stuck her...
Hi Team, In metrics definition I am getting multiple record when I am changing same value in multiple time (changing value awaiting caller again and again) So now I want to sum these duration and have to store in custom field of incident, I am try...
Hi Team, We have have custom choice field called substate which has different value.I have defined metrics to run on this field. This is for Incident table the substate value is caller, vendor, customer. so I have to calculate time for each value ...
In flow designer i am using an "if" condition and compare two values between catalog variables with values in a table.I have fetched the values of both catalog as well as table using "get catalog variables" and "look up record" actions respectively.I...
Hi All, I'm hoping someone can help me with this. I have a requirement to be able to populate the description of the request item/catalog task based on what was chosen in a variable.For example, I have a variable called Team which has 10 different op...
hiI have the following script running on my inbound email rule var req = new GlideRecord('sc_request');req.initialize();req.requested_for = email.from; // or use gs.getUserID() if appropriatereq.short_description = "Request from email: " + email.subj...
Hi Community,I’m working on a ServiceNow catalog item and want to dynamically populate one variable based on the selection in another variable.Scenario:I have a variable “select_the_requested_group” with choices:ABCDEFGHIJKLMNOI have another variable...
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