We change our Normal and Emergency workflow in the following ways. 1. Change tasks are created when you request approval 2. The workflow will move to review state when the tasks are closed. Issue: We found a couple changes were the actual end date w...
There is a flow which is attached to catalog item , the flow was triggering properly, but today when submitting the catalog item the flow did not triggered, it is active and published. When i am clicking TEST in flow then the flow is working. Does ...
Some of our PUBLISHED KB Articles are not searchable in Employee Center portal. We tried the KB#, Short Description, keywords they still don't appear even though it's published and can be read by anyone.We tried index all table etc and still didn't w...
We are facing an issue where the same email notification is triggered twice for a single Request stage/state update.This occurs for multiple stages, including Setup Pending and Closed Complete/Closed Incomplete. The Request reaches the stage only onc...
I would like to dynamically create a task via a Flow and automatically assign it to the appropriate phase of the currently active release.Currently, I am struggling with the mapping and references within the Flow. The relationship I want to establish...
Depending on the approver, I need to display specific fields in the additional details section. These fields are stored in different widgets. I would like to know how to access the approver's record in the requested item variable widget to control th...
Hi Everyone,i have a requirement to create a project charter in the PM application on click of a button. i.e, the project charter form should be created from the values i have entered in the project form plus the values i have entered in the related ...
I have a standard change template created via record producer. I want to create the standard change via REST API explorer. Can anybody help me with this. It is real urgent.
Hello All,Our Dev instance is enabled for ssoI want the developers should have the ability to do local login.How i can achieve it?@Ankur Bawiskar any idea?
Hi Community, I am experiencing an issue where a reference field freezes or stays stuck indefinitely on a "Searching..." state inside a custom modal popup using the g_modal.showFields API within a Configurable Workspace. The modal is launched from a ...
Hello Everyone, I have a report built on discovery_status table where conditon applied on 'schedule' field/created field(referenced with discovery_schedule) as shown in screenshot. Users are geting an error message below as attached in screenshot. th...
First off, I would have put this in a more appropriate board, but I didn't see one for Service Portals, Employee Service Center, or anything that made any real sense. So, I winged it. Hopefully someone can move it to where it actually belongs. I'm ...
Hello Experts,I am working on a ServiceNow catalog solution for Event Management and would appreciate guidance on the best approach.We have an Event Management catalog item that captures details such as:Event NameEvent LocationEvent Organizing Commit...
Hi Community, without approving the RITM Business application record is updating the install status to implementing and operational status to retired and when i checked in the audit history it is showing as updated by system. I have checked the f...
Hi All, I've been trying to work this out, but I've been struggling - I have an email that is sent out when a request is raised. This email says we have your ticket etc.In the cases where the ticket goes for automatic approval, I would like to send a...
