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Forum Posts

Why do email drafts get automatically saved in CSM workspace?

In CSM workspace when we click to create an email, we're noticing that the email auto-saves a draft every single time before we ever click send on it (from a Case). The email sends fine but there's an additional draft saved against the Case as well a...

e_wilber by Tera Guru
  • 677 Views
  • 2 replies
  • 0 helpfuls

Resolved! regarding Domain Separation scheduled jobs functioning

I Have requirement to create scheduled job that runs weekly, we have a custom table 'X', in that we have a stage field and last week stage, we have to run scheduled job every Friday , we need to update last week stage. we have a domain separation in ...

AleshKumarK by Tera Contributor
  • 202 Views
  • 1 replies
  • 1 helpfuls

Standard Change Proposals in CAB Workbench

Morning!I am trying to get standard change proposls that are pending approval to display in the CABN agenda/CAB meetings. I am able to manually add these items to the agenda after the meeting has been generated, however I do not see a way to have the...

Resolved! Integration hub Plugin

Hi Team, How can i install the integration hub plugin in the PDI for the latest Zurich version of ServiceNow Regards,B Siva Teja

Promote to major incident popup in SOW

Hi, I need some guidance regarding the "Promote to Major Incident" popup in Service Operations Workspace (SOW). Currently, when I click the Promote to Major Incident button from the Incident record in SOW, a popup dialog is displayed before the incid...

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Mk_snow by Tera Contributor
  • 360 Views
  • 2 replies
  • 0 helpfuls

Resolved! Exporting List of Users in an Assignment Group

Hello SN Community,      I'm having a difficult time trying to export a list of users that are in an assignment group.  Anyone have any ideas? What I've tried so far: 1 - I've went into the group itself, went to the group member tab, but it will not ...

bwalls by Tera Expert
  • 7579 Views
  • 5 replies
  • 8 helpfuls

ServiceNow - TESMA integration

Hi EVeryone We have a requirement to integrate ServiceNow with Tesma so that we can pull all the serial numbers of the CI's which are present in TESMA Do anyone have any idea TESMA have only shared the api token key and the developer.tesma.com to ref...

mohammedhyd by Tera Contributor
  • 1660 Views
  • 3 replies
  • 1 helpfuls

Resolved! New Change Management Request, limit Assignment Groups

I'm attempting to limit the assignment groups available to a requester when the New Change Management Request form loads. I tried to write a script to set the group at load setQueryString('assignment_group', 'sys_id=a715cd759f2002002920bde8132e7018')...

Resolved! How to set the Custom list view for reference field?

Hi All, I have gone through several community threads and blogs, but I didn't find answer. I have a reference field on Table which is referring to "sys_user_grmember" table. By default it is showing the "sys_id" when I lookup through reference field,...

Ajay37 by Tera Contributor
  • 5703 Views
  • 10 replies
  • 0 helpfuls