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02-13-2023 06:16 PM
I created a new table in ServiceNow, If assign the table's role to an user, so the user can write something in the rocord,If this user only has table's role without itil role, Does this user need any extra license? Thank you!
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02-13-2023 07:33 PM
Hi @____39 ,
ServiceNow will charge a license for a custom role, if it has an ability to update, create a record on any of the out-of-box or custom created tables.
ServiceNow will treat these roles as any other fulfiller, approver or a platform run time role, as these have an ability to create, update, approve records on tables.
Only, if in case the role has a read only ability/view ability with no access to update, create between cross-linked tables, it shall not be treated as a licensed role.
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02-13-2023 07:33 PM
Hi @____39 ,
ServiceNow will charge a license for a custom role, if it has an ability to update, create a record on any of the out-of-box or custom created tables.
ServiceNow will treat these roles as any other fulfiller, approver or a platform run time role, as these have an ability to create, update, approve records on tables.
Only, if in case the role has a read only ability/view ability with no access to update, create between cross-linked tables, it shall not be treated as a licensed role.