Assign a user a custom table role need extra license?

____39
Tera Contributor

I created a new table in ServiceNow, If assign the table's role to an user, so the user can write something in the rocord,If this user only has table's role without itil role, Does this user need any extra license? Thank you!

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @____39 ,

ServiceNow will charge a license for a custom role, if it has an ability to update, create a record on any of the out-of-box or custom created tables. 

 

ServiceNow will treat these roles as any other fulfiller, approver or a platform run time role, as these have an ability to create, update, approve records on tables. 

 

Only, if in case the role has a read only ability/view ability with no access to update, create between cross-linked tables, it shall not be treated as a licensed role. 

 

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5 REPLIES 5

Community Alums
Not applicable

Hi @____39 ,

ServiceNow will charge a license for a custom role, if it has an ability to update, create a record on any of the out-of-box or custom created tables. 

 

ServiceNow will treat these roles as any other fulfiller, approver or a platform run time role, as these have an ability to create, update, approve records on tables. 

 

Only, if in case the role has a read only ability/view ability with no access to update, create between cross-linked tables, it shall not be treated as a licensed role.