Assigned to filed is empty, user can't see users in the dependent assignment group

[gokul arumugam]

User can't see the users who are available in assignment group in assigned to field

They can select the assignment group just fine. However, when clicking the Assigned To, the list is empty. No security flags - just empty.

When the assignment group is empty, they see all users in the sys_user table. It's just when the assignment group has a value they can't see anyone.

The Assigned To field is dependent on Assignment Group. It also has "roles is ITIL" and "active is true".

[Hardik Panchal]

Hii

In the dictionary entry for assignment group field check for this

Also hoping that your assignment group has members in it.

Thanks.

[Hardik Panchal]

Also check whether attribute tree_picker= true

[gokul arumugam]

Yes, attribute tree_picker= true & type = null or type = itil in our instance.

[gokul arumugam]

assigned_to field is blank after i choose assignment group in both IM & PM.

FYI: Assignment group have members, everyone have itil role