Flow Designer - If Logic - Uppercase/Lowercase

Nabot Dash
Kilo Contributor

Hi,

Is there a way to make the Incident High based on text in subject line?

Text to include: urgent, urgency, immediate, urgently, 

I know the dumb way of creating multiple OR condition, but is there a way we convert the subject to lowercase and match with any of the above words. 

find_real_file.png

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Nabot,

 

Starting with Orlando release you can use Transform data pill values with transform functions. Reference screenshot.

find_real_file.png

 

https://community.servicenow.com/community?id=community_blog&sys_id=e3467bfadb46801013b5fb24399619a4

https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/now-platform-capabilitie...

- Pradeep Sharma

 

View solution in original post

2 REPLIES 2

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Nabot,

 

Starting with Orlando release you can use Transform data pill values with transform functions. Reference screenshot.

find_real_file.png

 

https://community.servicenow.com/community?id=community_blog&sys_id=e3467bfadb46801013b5fb24399619a4

https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/now-platform-capabilitie...

- Pradeep Sharma

 

Thanks Pradeep...it helps..