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02-27-2020 06:40 AM
Hi,
Is there a way to make the Incident High based on text in subject line?
Text to include: urgent, urgency, immediate, urgently,
I know the dumb way of creating multiple OR condition, but is there a way we convert the subject to lowercase and match with any of the above words.
Solved! Go to Solution.

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02-27-2020 08:18 PM
Hi Nabot,
Starting with Orlando release you can use Transform data pill values with transform functions. Reference screenshot.
https://community.servicenow.com/community?id=community_blog&sys_id=e3467bfadb46801013b5fb24399619a4
- Pradeep Sharma

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02-27-2020 08:18 PM
Hi Nabot,
Starting with Orlando release you can use Transform data pill values with transform functions. Reference screenshot.
https://community.servicenow.com/community?id=community_blog&sys_id=e3467bfadb46801013b5fb24399619a4
- Pradeep Sharma
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02-28-2020 05:11 AM
Thanks Pradeep...it helps..