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Remove duplicats

Hello Team, The problem is when I download, it is downloaded with duplicate values.Someone, please suggest if we have any settings or condition to avoid duplicates in downloaded data. Your efforts will be appreciated. Thank you for your time.

Asmita7 by Tera Expert
  • 340 Views
  • 2 replies
  • 0 helpfuls

Parent category and child category in service portal

' sc_category 'page in service portal, when I am clicking parent category, I have to display corresponding child categories. For example, I have parent category named 'Request Something'. It has 2 subcategories and total 12 catalog item.When I click ...

chilanka1 by Tera Contributor
  • 598 Views
  • 1 replies
  • 0 helpfuls

Hide fields in catalog item

Hi experts, Please help me on this requirement. Add UI Policy to Catalog Item ‘Network Share Access Request’ to hide group fields for known drives (If the selected fileshare is anything except “other” (they can see this by the reference field).This  ...

shaik23 by Tera Expert
  • 246 Views
  • 1 replies
  • 0 helpfuls

Notification

Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?

Willoma by Kilo Contributor
  • 285 Views
  • 2 replies
  • 0 helpfuls

UI Action to trigger Appointment

HiNot overly technical so if possible please use laymen terms! I am wanting to add a UI action button, next to update, close case etc. called 'Calender Invite' on our case table. I have the Appointment > tasks related table on the cases and the funct...

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Lee Coogan by Tera Contributor
  • 348 Views
  • 1 replies
  • 0 helpfuls

Service Operation Workspace - Configure details Tabs

Hi all ,  We are in the process of setting up our ServiceNow Statement of Work (SOW). We have noticed that we have several fields to display on the Incident and Request table records.The idea is to create a second tab called "Details" (to prevent use...

Modify default query for Sn record picker

Hello Experts, I want to modify the default query for the below script , i want to add the below mentioned conditionsCondition : if a user is active and name starts with <sn-record-picker id="delegate" field="c.delegate" table="'sys_user'" default-qu...

Community Alums by Community Alums  
  • 863 Views
  • 2 replies
  • 0 helpfuls

Question regarding flagged kb articles

 I flagged one KB article with a note saying that the "KB needed to be updated to include an approval" . An email notification came out for that KB within 2 minutes, but the message that it had did not include my flagged comment. could someone sugges...

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