I flagged one KB article with a note saying that the "KB needed to be updated to include an approval" . An email notification came out for that KB within 2 minutes, but the message that it had did not include my flagged comment. could someone sugges...
Hi Community, I have a custom field created on the change form which is a checkbox field. Until user check that checkbox and there are no related items in the change requests related list, i want to show an alert. Also, when user clicks on request ap...
Hi,We got a requirement to copy attachments from ServiceNow to any other database (Oracle) or SFTP, One Drive, Shared Folder etc.When attachments copied, it should create a folder with the record number and copy all the attachments in it. It would be...
i can update and insert a inc or request whit a only endpoint?, whit metod POST regards!!
Hello, I am creating a request from a Case record in CSM Workspace. The issue I am getting is when we create a request and RITM through a Case record then in the parent field present on the request and RITM form should get populated with the Case n...
We need to drive ITIL users to create their own incidents (and service request) rather than calling the Service Desk. I am looking to create a report where, for incidents, the affected user has an ITIL role, but it was opened by a member of the grou...
I am creating a form where the users will get the option to select multiple choice- I selected the Multiple choice option, however it is only selecting one at a time -How can i fix this please?
HI All, I have a button in the Incident form that opens in a new window on an external page that is address is stored in a field on that form. That works fine. When I try to replicate the same approach on the Change Management form, the button does...
Hi AllI am working on one requirement in which I have to set status to review required whenever any new record is added into related list.I am trying to implement this using scripted field, count I will populate in scripted field, but I don't know ho...
All, I opened a HI ServiceNow ticket to close out some older requests that do not have any RITM or SCTASKs. This happened as we were setting up ServiceNow and did not have proper workflows configured. Since, they are over 5 years old, the engineer s...
There is one list view in servce portal displaying list of Devtools, my client wants to display only Active records in service portal. Can any one help me how to put the filter condition in portal side. Please find the below screen shot.
Hello ExpertsHow to add Info Message on the Login Page Thanks& RegardsSrinu
Hi all,I have a requirement to change the color of the cmdb_ci field in the change form to red when the criticality of the ci is business critical and amber when it is mission critical, basically we need to query the ci record to get the criticality,...
Hi ServiceNow Community Developers, Do you know if there is a way to make a form button read only (unclickable / greyed out) but still keep it on the form when the conditions for it to be clickable are not me. Basically I have a requirement to not hi...
Hello, please I am relatively new in servicenow. Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?
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