Hi Experts, I was trying to attach the files of incident record to record producer on click of UI button. I've tried 'GlideAttachment.copy()' which helps only from record to record, but not record to form. Can you please advise, how to make this work...
Hello want to understand more about ServiceNow role-based access, specifically within the IT Team, (not looking at segregation of access for different teams like HR, Admin, or IT) currently, there is only one role access which is - ITIL, but there ar...
I have an existing flow that has RITMs/SCTasks that are currently in progress. I have made a few updates to the flow in Dev and am ready to push to production. My desire is to move the updated flow without altering the flow for any of the current in ...
Hi Experts I want to edit the close code field on my change request form if user have only the ITIL role and change request state is closed.Thank you.
Hello everyone, how can we delete or anonymize the data if an employee leaves the company or makes a request to delete the data. Who has experience here?
When a user sends an email to us, the content in that email should get captured in worknotes of RITM.How to configure inbound email action for this.
I have a select box field A with choices: x, y, z.When the selected choice for field A is option "x", field B should be enabled and mandatory. Field B is a select box with choices: u, v, w.When the selected choice for field B is option "w", field C s...
I want to send Notification to manager If sctask status not changed for 1 business day(excluding weekends)for a particular catalog item using flow designer
We are interested in staring to use Service Operations Workspace, SOW, for Alert Management. In Classic UI we have Contextual Search to filter KB articles from a spesific Knowledge Base, but I can't find the similar settings for SOW. Because right no...
Hello everyone,I would like to set the start date in the order guide on the next tab.In the initial stage, there is a start date field available. We have a variable named "Xyz." If we choose this variable as "Yes," the start date becomes visible in a...
HI Team,There is a custom table created in the Dev Instance, but this is captured in random update set and all the updates has been deleted by mistake . I have made few changes on table and captured it in my current update set. applications and modu...
We have one HR case (consinder incident record) which is continuously getting updated from closed/cancelled to work in progress after period of time. and i believe this is causing because of schduled job (it can be using scheduled jobs, workflow, fl...
I want to match 2 strings. eg :- absc-suuportGroup and absc-suuportGroup-Approval group , if the string matches from the beginning till group- then i wnat to fetch the sys id of absc-suuportGroup-Approval.
Hi, when the user submits the catalog request by attaching the spreadsheet/file and that file need to be added/present in catalog task...how can we do that. Thanks in advance
Hi team, As per my business requirement, I need to send attachment in email notification which is attached to RITM record while raising a request.Please help me with this. Regards,Haseena
