Assigned to value removed from Asset but not Config

lileem09 · ‎11-24-2014

Does anyone know why at times the assigned to person will be removed from an asset record but not the related CI record? The state/install status are correlating fine, but at times, the assigned to person on the CI is not automatically removed like it is on the asset record.

I have a work around in place - running a report and removing the values manually, but I'm wondering if this is a bug?

Thank you,

Melinda

Community Alums · ‎11-26-2014

No, you are correct. if the status switches from In use to In stock, then the Assigned to field does automatically clear itself out. Based on our findings above, though, this is not also clearing out the Assigned to on the CI, though. I may have to check and see if there is some logic behind why this is the case...

View solution in original post

lileem09 · ‎11-24-2014

To make sure it's clear on how these updates are done - I run a transform map that updates the Asset table first and then the Computer table.

Michael Fry1 · ‎11-24-2014

Is there a correlation between the ones that get updated and the ones that don't? Thinking you are coalescing on CI name and it update runs, it clears field, if it doesn't, it doesn't clear.

lileem09 · ‎11-26-2014

Not that I've been able to see. For example, those assets going from In use to In stock/pending disposal - most of them update correctly, but a few do not. I'll keep watching and run these in smaller batches to see what the commonality is. Thank you for your feedback though!

Community Alums · ‎11-26-2014

The business rules should be keeping this in sync just fine. You are running two imports, it sounds like? Do either of your Transform Maps have the "Run Business Rules" option deselected?

Ben